# Sharing with Support
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When you contact Support for help with a MediaConvert job, and have an active support case, you can share your job's input files securely with the support team. When you create a share request, MediaConvert copies your job's input files to a secure location that only Support can access for troubleshooting.

**Topics**
+ [Sharing a job](creating-resource-share.md)
+ [Requirements](share-requirements.md)
+ [Troubleshooting share requests](share-troubleshooting.md)