Getting support for AWS Marketplace
For general AWS Marketplace issues, contact us
Finding your AWS account number for customer support
If you or your users need to contact Support, you need your AWS account number.
To find your AWS account number
-
Sign in to the AWS Management Console
with your user name. -
In the top navigation bar, choose Support and then choose Support Center.
Your AWS account ID (account number) appears below the top navigation bar.
Following are the support options available to buyers:
AWS Customer Service (AWS CS)
The AWS CS team is a specialized group of Technical Customer Support Associates and Specialists (TCSA/TCSS) who handle account and billing contacts related to AWS Marketplace services.
How to contact
Use the AWS Support
Console
Reasons to contact
-
Account and billing support
-
Switch to invoicing requests
-
Refund requests
-
Contact cancellations (public and private)
Note
You must have the appropriate permissions to create cases in the AWS Support Console. For more information, see AWS Support identity-based policy examples in the AWS Support User Guide.
