Troubleshooting - AMS Advanced Onboarding Guide

Troubleshooting

Some things to try if you run into trouble:

  • The AMS-managed Active Directory outbound security group needs to be allowed connection through your CIDR block (e.g. 10.27.0.0/16) to your domain controller.

  • Trace the route in the AWS Console from domain controller to domain controller checking all security groups along the way.

  • Make sure you can ping the AMS-managed Active Directory Domain Controllers if Internet Control Message Protocol (ICMP) is allowed.

  • Make sure your Domain Controller can communicate with AWS Directory Services.

  • Make sure the conditional forwarders resolve and are validated.

  • If you do not see Forest Trust in the New Trust wizard, then your conditional forwarders may not be working correctly:

    • Use nslookup to test resolution

    • Try rebooting the Domain Controller