# When to use a service request for Accelerate
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The following examples describe a service request. After you submit a service request, the AMS Accelerate team works with you to resolve the request per your AMS SLA.
+ AMS or AWS general guidance
+ Patch MW related questions
+ Backup schedule related questions
+ Questions about the functionality of AWS services

The following are examples of what shouldn't be raised in a service request:
+ Access issues
+ Patch failure
+ Backup failure