# Managing Accelerate incidents with the support API
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You can use the [Support API](https://docs.aws.amazon.com/awssupport/latest/user/Welcome.html) to create incidents and add correspondence with Support staff during investigations into your issues. The Support API models much of the behavior of the  [AWS Support Center](https://console.aws.amazon.com/support/home#/).

For information about you can use this AWS support service, see  [ Programming the Life of an AWS Support Case](https://docs.aws.amazon.com/awssupport/latest/user/Case_Life_Cycle.html#crebopbatecase).

**Note**  
The AMS Accelerate team receives incidents created by you programmatically using the with service code `service-ams-operations-report-incident`.