# Business hours
<a name="acc-biz-hours"></a>


| Feature | AMS Accelerate |   | Premium Tier | 
| --- | --- | --- | --- | 
| Service request | 24/7 | 
| Incident management (P1) | 24/7 | 
| Incident management (P2-P3) | 24/7 | 
| Backup and recovery | 24/7 | 
| Patch management | 24/7 | 
| Monitoring and alerting | 24/7 | 
| Cloud service delivery manager (CSDM) | Monday to Friday: 09:00–17:00, local business hours |