# Resolve 403 (unauthorized) errors in the Lightsail console
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If you get a 403 error when trying to access the [Lightsail console](https://lightsail.aws.amazon.com/), don’t panic. Try these steps to troubleshoot the problem:
+ If your AWS account or your AWS Identity and Access Management (IAM) user was recently created, wait a few minutes, and then refresh your browser.
+ If it’s been a while since you last signed in, refresh your browser. If you're prompted to sign in again, be sure to use an IAM user that has access to Lightsail.
+ If your IAM user doesn’t have access to Lightsail, then contact the [AWS account root user](https://docs.aws.amazon.com/general/latest/gr/root-vs-iam.html) or an IAM user with administrator access to request access to Lightsail. To learn more, see [Manage access to Amazon Lightsail for an IAM user](amazon-lightsail-managing-access-for-an-iam-user.md).
+ If you continue to get the 403 error after trying the above steps, contact [AWS Support](https://console.aws.amazon.com/support/home#/). In some rare cases for AWS accounts created before 2011, support will have to manually subscribe your account to Lightsail.