# Overview: a summary of your bot performance
<a name="analytics-overview"></a>

The overview page summarizes your bot’s performance on conversations, utterance recognition, and intent usage. The overview consists of the following sections:
+ [Conversation performance](#conversations-performance)
+ [Utterance recognition rate](#utterance-recognition-rate)
+ [Conversation performance history](#conversation-performance-history)
+ [Top 5 used intents](#top-five-used-intents)
+ [Top 5 failed intents](#top-five-failed-intents)

## Conversation performance
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Use this chart to track the number and percentage of conversations that are categorized as a *success*, *failed*, and *dropped*. To access a list of conversations, select **View all conversations** to reveal a dropdown menu. You can choose to view a list of all user conversations with the bot or filter for conversations with a specific result (*success*, *failed*, or *dropped*). These links take you to the **Conversations** subsection of the **Conversation dashboard**. For more information, see [Conversations](conversation-dashboard.md#conversations).

To reveal a box with the count and percentage of conversations with that result, hover over a segment of the chart, as in the following image.

![\[A donut chart that visualizes the performance of your conversations.\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/analytics/conversation-performance.png)




## Utterance recognition rate
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Use this chart to track the number and percentage of utterances that were **detected** and **missed** by your bot. To access a list of utterances, select **View utterances** to reveal a dropdown menu. You can choose to view a list of all user utterances or filter for utterances with a specific result (*missed* or *detected*). These links take you to the **Utterance recognition** subsection of the **Performance dashboard**. For more information, see **View Utterances** to navigate to [Utterance recognition](performance-dashboard.md#utterance-recognition).

To reveal a box with the count and percentage of utterances, hover over a segment of the chart, as seen in the following image.

![\[A donut chart that visualizes the performance of your bot's utterance recognition.\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/analytics/utterance-recognition-rate.png)


## Conversation performance history
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Use this graph to track the percentage of conversations categorized as a *success*, *failed*, and *dropped* over the time range that you set in the filters. To see the percentage of conversations with a specific result in an interval of time, hover over that interval, as in the following image.

![\[A line graph that tracks the bot's conversation performance over time.\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/analytics/conversation-performance-history.png)


## Top 5 used intents
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Use this chart to identify the top five intents that customers used with your bot. Hover over a bar to see the number of times that your bot recognized that intent, as in the following image.

![\[A bar graph that shows the top five intents that customers used with your bot.\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/analytics/top-five-intents.png)


Select **View all intents** to navigate to the **Intents performance** subsection of the **Performance dashboard**, where you can view metrics for your bot’s performance in fulfilling intents. For more information, see [Intent performance](performance-dashboard.md#intent-performance).

## Top 5 failed intents
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Use this chart to identify the top five intents that your bot failed to fulfill (see [Intents](analytics-key-definitions.md#analytics-key-definitions-intents) for the definition of a failed intent). Hover over a bar to see the number of times that your bot failed to fulfill that intent, as in the following image.

![\[A bar graph that shows the top five intents that your bot failed to fulfill.\]](http://docs.aws.amazon.com/lexv2/latest/dg/images/analytics/top-five-failed-intents.png)


Select **View failed intents** to navigate to the **Intents performance** subsection of the **Performance dashboard**, where you can view metrics for the intents that your bot failed to fulfill. For more information, see [Intent performance](performance-dashboard.md#intent-performance).