Support

After the integration launches, customers can use managed external secrets to secure credentials for your service. The AWS Secrets Manager team is the first point of contact for troubleshooting customer issues. We contact your team for additional support in the troubleshooting process.

For high severity issues, we expect a response within 24 hours, and resolutions should not take an unreasonable amount of time.

To facilitate this process, provide your contact details and your expected service level agreement (SLA) for high-severity issues. This helps us ensure that we can collaborate effectively to resolve issues in a timely manner.

If you have any specific requirements or preferences for communication channels, let us know.