# Getting ROSA support
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With ROSA, you can receive support from Support and the Red Hat support teams. Support cases can be opened with either organization, and are routed to the correct team to resolve your issue.

## Open an Support case
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An AWS Developer Support plan is required to open ROSA technical cases, but an AWS Business, Enterprise, or Enterprise On-Ramp Support plan is recommended for continuous access to ROSA technical support and architectural guidance. Red Hat uses the Support API to open cases for customers when necessary. AWS Business, Enterprise, and Enterprise On-Ramp support plans enable continuous phone, web, and chat access to support engineers. For more information about Support plans, see [Support](https://aws.amazon.com/premiumsupport/).

For steps to enable an Support plan, see [How do I sign up for an Support plan?](https://aws.amazon.com//premiumsupport/knowledge-center/sign-up-support/) 

For information about creating an Support case, see [Creating support cases and case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html).

## Open a Red Hat Support case
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 ROSA includes Red Hat Premium Support. To receive Red Hat Premium Support, navigate to the [Red Hat Customer Portal](https://access.redhat.com/support/) and use the support case tool to create a support ticket. For more information, see [How to engage with Red Hat support](https://access.redhat.com/start/how-to-engage-red-hat-support).