Troubleshooting

Users receive access denied errors when querying the knowledge base.

For cross-account setups, verify that the resource policy on the knowledge base grants bedrock:Retrieve and bedrock:GetDocumentContent to the Amazon Quick service role.

Verify the knowledge base ARN is correct in the Amazon Quick admin configuration.

Confirm the knowledge base and Amazon Quick instance are in the same Region.

Queries return no results even though the knowledge base has indexed data.

Check AWS CloudTrail logs to verify that retrieval requests are reaching the knowledge base and inspect any error responses.

Work with the knowledge base owner to verify the knowledge base has been synced and contains indexed documents.

If using ACL-enabled connectors, confirm the user's email matches an authorized identity in the data source.