# DequeueContactAndTransferToQueue
DequeueContactAndTransferToQueue

This action is a combination of a "Dequeue" action and a "TransferContactToQueue" action. This means that a contact in a queue is removed from the queue, a new contact segment is created with the existing contact as its previous contact, and the new contact is placed into the specified queue (referred to as "Queue-to-queue transfer"). If this contact has not been queued, is actively being joined to an agent, or has been routed to an agent, this action fails. 

## Parameter object


```
{
    "QueueId": [Optional] A queue ID or queue ARN. If AgentId is specified, this may not be specified. Must be either fully statically defined or a single, valid JSONPath identifier.
    "AgentId": [Optional] An agent ID or agent ARN, representing an agent queue. If QueueId is specified, this may not be specified. Must be either fully statically defined or a single, valid JSONPath identifier.
}
```

## Results and conditions


None.

## Errors

+ QueueAtCapacity - if the destination queue is at capacity and the contact cannot be queued within it.
+ NoMatchingError - if no other Error matches.

## Restrictions


This action is only supported in the customer queue flow. It is not supported in any other type of flow. 

## Corresponding block in the UI


Maps to [Transfer to queue](https://docs.aws.amazon.com/connect/latest/adminguide/transfer-to-queue.html) block but only when used in a Customer queue flow.