Request Syntax URI Request Parameters Request Body Response Syntax Response Elements Errors Examples See Also

UpdateMetricContent

Updates the calculation, unit, and/or trend indicator of an existing metric in the specified Connect Customer instance.

Request Syntax


POST /metrics/definitions/InstanceId/MetricId/content HTTP/1.1
Content-type: application/json

{
   "MetricCalculation": { 
      "Calculation": "string",
      "CalculationComponents": [ 
         { 
            "Alias": "string",
            "MetricFilters": [ 
               { 
                  "BooleanCondition": { 
                     "Comparison": "string"
                  },
                  "MetricFilterKey": "string",
                  "Negate": boolean,
                  "NumberCondition": { 
                     "Comparison": "string",
                     "Values": [ number ]
                  },
                  "StringCondition": { 
                     "Comparison": "string",
                     "Values": [ "string" ]
                  }
               }
            ],
            "MetricId": "string",
            "MetricName": "string"
         }
      ]
   },
   "PositiveTrendIndicator": "string",
   "Unit": "string"
}

URI Request Parameters

The request uses the following URI parameters.

InstanceId

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

MetricId

The identifier of the metric to update. Adding the $SAVED qualifier will update the saved version of the metric. Adding $LATEST or omitting a qualifier will update the published version.

Length Constraints: Minimum length of 1. Maximum length of 150.

Required: Yes

Request Body

The request accepts the following data in JSON format.

MetricCalculation

The updated calculation definition for the metric.

Type: MetricCalculation object

Required: No

PositiveTrendIndicator

How an increase in the metric value should be interpreted. Valid values: POSITIVE, NEUTRAL, NEGATIVE.

Type: String

Valid Values: POSITIVE | NEGATIVE | NEUTRAL

Required: No

Unit

The updated display unit for the metric.

Type: String

Valid Values: INTEGER | DOUBLE | PERCENT | SECONDS

Required: No

Response Syntax


HTTP/1.1 200

Response Elements

If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.

Errors

For information about the errors that are common to all actions, see Common Error Types.

AccessDeniedException

You do not have sufficient permissions to perform this action.

HTTP Status Code: 403

InternalServiceException

Request processing failed because of an error or failure with the service.

Message: The message.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

Message: The message about the parameters.

HTTP Status Code: 400

InvalidRequestException

The request is not valid.

Message: The message about the request.
Reason: Reason why the request was invalid.

HTTP Status Code: 400

ResourceNotFoundException

The specified resource was not found.

Message: The message about the resource.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429

Examples

Example

The following example updates a metric's calculation to use a 30-second filter threshold.

Sample Request


{
    "MetricCalculation": {
        "CalculationComponents": [
            {
                "Alias": "M1",
                "MetricName": "CONTACTS_HANDLED",
                "MetricFilters": [
                    {
                        "MetricFilterKey": "QUEUE_TIME_MS",
                        "NumberCondition": {"Comparison": "LESSER_OR_EQUAL", "Values": [30.0]}
                    }
                ]
            },
            {
                "Alias": "M2",
                "MetricName": "CONTACTS_QUEUED"
            }
        ],
        "Calculation": "100 * SUM(M1) / SUM(M2)"
    },
    "Unit": "PERCENT",
    "PositiveTrendIndicator": "POSITIVE"
}

Sample Response

{}