EvaluationSummary - Amazon Connect

EvaluationSummary

Summary information about a contact evaluation.

Contents

CreatedTime

The timestamp for when the evaluation was created.

Type: Timestamp

Required: Yes

EvaluationArn

The Amazon Resource Name (ARN) for the contact evaluation resource.

Type: String

Required: Yes

EvaluationFormId

The unique identifier for the evaluation form.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.

Required: Yes

EvaluationFormTitle

A title of the evaluation form.

Type: String

Required: Yes

EvaluationId

A unique identifier for the contact evaluation.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.

Required: Yes

EvaluatorArn

The Amazon Resource Name (ARN) of the user who last updated the evaluation.

Type: String

Required: Yes

LastModifiedTime

The timestamp for when the evaluation was last updated.

Type: Timestamp

Required: Yes

Status

The status of the contact evaluation.

Type: String

Valid Values: DRAFT | SUBMITTED

Required: Yes

Acknowledgement

Information related to evaluation acknowledgement.

Type: EvaluationAcknowledgementSummary object

Required: No

AutoEvaluationEnabled

Whether automated evaluation is enabled.

Type: Boolean

Required: No

AutoEvaluationStatus

The status of the contact auto evaluation.

Type: String

Valid Values: IN_PROGRESS | FAILED | SUCCEEDED

Required: No

CalibrationSessionId

The calibration session ID that this evaluation belongs to.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.

Required: No

ContactParticipant

Information about a contact participant in the evaluation.

Type: EvaluationContactParticipant object

Required: No

EvaluationType

Type of the evaluation.

Type: String

Valid Values: STANDARD | CALIBRATION

Required: No

Score

The overall score of the contact evaluation.

Type: EvaluationScore object

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: