EvaluationSearchMetadata
Metadata information about an evaluation search.
Contents
- ContactId
-
The identifier of the contact in this instance of Amazon Connect.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: Yes
- EvaluatorArn
-
The Amazon Resource Name (ARN) of the person who evaluated the contact.
Type: String
Required: Yes
- AcknowledgedBy
-
The agent who acknowledged the evaluation.
Type: String
Required: No
- AcknowledgedTime
-
When the evaluation was acknowledged by the agent.
Type: Timestamp
Required: No
- AcknowledgerComment
-
The comment from the agent when they acknowledged the evaluation.
Type: String
Length Constraints: Minimum length of 0. Maximum length of 3072.
Required: No
- AutoEvaluationEnabled
-
Whether auto-evaluation is enabled.
Type: Boolean
Required: No
- AutoEvaluationStatus
-
The status of the contact auto evaluation.
Type: String
Valid Values:
IN_PROGRESS | FAILED | SUCCEEDEDRequired: No
- CalibrationSessionId
-
The calibration session ID that this evaluation belongs to.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 500.
Required: No
- ContactAgentId
-
The unique ID of the agent who handled the contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 500.
Required: No
- ScoreAutomaticFail
-
The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.
Type: Boolean
Required: No
- ScoreNotApplicable
-
The flag to mark the item as not applicable for scoring.
Type: Boolean
Required: No
- ScorePercentage
-
The total evaluation score expressed as a percentage.
Type: Double
Valid Range: Minimum value of 0. Maximum value of 100.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
