# ECO service description
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EDI Cloud Operations (ECO) provides operational solutions and support for EDI on AWS.

## Incident management response time
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Incidents that you create in the AWS Support Center or AWS Support API have different classifications from incidents that you create in the AMS console.


| Incident priority | Response time | 
| --- | --- | 
| Priority 1 Incident (High) | <= 15 mins | 
| Priority 2 Incident (Medium) | <= 4 hours | 
| Priority 3 Incident (Low) | <= 12 hours |