Conclusion

A major benefit of the cloud is that it provides customers with the ability move at any time to another vendor. CSPs should not place any impediments on this benefit through making it technically or contractually difficult to switch away from them. Following the recommendations in this paper will help customers ensure that CSPs raise the bar in terms of offering broad service choice, while also keeping switching costs low.

We are confident that AWS cloud services speak for themselves in comparison to other vendors, and that our customer obsession keeps us focused on giving customers the freedom to choose the tools and services they want. This includes the tools and services that allow customers to move away, should they wish.