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Resources - Financial Services Industry Lens
Documents and blogsWhitepapersVideosTrainingFor Enterprise Support customers

Resources

Documents and blogs

Whitepapers

Videos

Training

For Enterprise Support customers

  • AWS Countdown - Plan and execute successful events with AWS Countdown, a service designed for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events. AWS Countdown helps you throughout the project lifecycle to assess operational readiness, identify and mitigate risks, and plan capacity, using proven playbooks developed by AWS experts. AWS Countdown Premium tier provides critical support across all phases of your cloud projects from design to post-launch retrospectives. It offers designated engineers selected from a team of AWS experts who provide proactive guidance and troubleshooting. Designated engineers get involved from project inception to facilitate continuity, provide access to subject matter experts, and use support tools for faster issue resolution. They participate in critical events calls, like sales events or migration cutovers, to provide rapid issue resolution. AWS Countdown Premium helps you increase your infrastructure investment return through the acceleration of migrations and modernizations and delivery of high impact go-live events and achieve your business goals.

  • Operational Excellence Deep Dive - The Operational Excellence Deep-Dive extends the coverage of the Well-Architected Operational Excellence Pillar through an expert-led engagement. The engagement is centered on a guided conversation focused on key elements of your organization, priorities, processes, tooling and culture that contribute to your operational outcomes. Insight gathered from the conversation are prioritized according to your goals and then recommendations for actions are provided that help you improve, extend and scale your operations towards delivering on your desired business outcomes.

  • Incident Detection and Response - AWS Incident Detection and Response requires a paid subscription, which is added to Enterprise Support. It offers AWS Enterprise Support customers proactive monitoring and incident management for their selected workloads. AWS Incident Detection and Response is designed to help you reduce potential for failures on your workloads and to accelerate your recovery from critical incidents.

  • Operations KPI workshop - The 'Operations KPI' workshop uses Amazon best practices to build a consistent approach to developing 'Key Performance Indicators' (KPIs). The centerpiece of the workshop is to create a strategy intersecting operational practices that support business needs and establish operational metrics. Customers with a business level view of operations activities based on the KPIs can determine if business needs are satisfied and identify areas needing improvement.

  • Building a Monitoring Strategy workshop - The 'Building a Monitoring Strategy' workshop uses Amazon best practices to help customers build a consistent approach to the monitoring and observability of workloads. The workshop's goal is to create a strategy that aligns business and operational metrics. The workshop helps customers identify key metrics which matter most to delivering successful business outcomes.

  • Operational Readiness Review workshop - The 'Operational Readiness Review' workshop is an interactive "working backwards" session on people, process and mechanisms for customers. The workshop helps customers achieve a consistent process (including a checklist) for evaluating operational readiness of workloads prior to launch. Customers use these checklists to get visibility into risk and plan remediation's. Customers with consistent evaluation procedures gain improved confidence in meeting business outcomes.

  • Incident Management workshop - The incident management workshop is a table top exercise in-which teams test their existing incident response procedures against a hypothetical incident. The engagement is an opportunity to discuss and check adoption of incident management best practices associated with people, process and tooling. Best practice matrixes and next step recommendations are created after the workshop which aim to help you respond faster, have fewer outages and increase uptime.