# OPS 10. How do you manage workload and operations events?
<a name="ops-10"></a>

 Prepare and validate procedures for responding to events to minimize their disruption to your workload. 

**Topics**
+ [OPS10-BP01 Use a process for event, incident, and problem management](ops_event_response_event_incident_problem_process.md)
+ [OPS10-BP02 Have a process per alert](ops_event_response_process_per_alert.md)
+ [OPS10-BP03 Prioritize operational events based on business impact](ops_event_response_prioritize_events.md)
+ [OPS10-BP04 Define escalation paths](ops_event_response_define_escalation_paths.md)
+ [OPS10-BP05 Define a customer communication plan for service-impacting events](ops_event_response_push_notify.md)
+ [OPS10-BP06 Communicate status through dashboards](ops_event_response_dashboards.md)
+ [OPS10-BP07 Automate responses to events](ops_event_response_auto_event_response.md)