# Contact AWS Support
<a name="contact-aws-support"></a>

If you have [AWS Business Support\+](https://aws.amazon.com/premiumsupport/plans/business-plus/), [AWS Enterprise Support](https://aws.amazon.com/premiumsupport/plans/enterprise/), or [AWS Unified Operations](https://aws.amazon.com/premiumsupport/plans/unified-operations/), you can use AWS Support Center to get expert assistance with this solution. The following sections provide instructions.

## Create case
<a name="create-case"></a>

1. Sign in to [Support Center](https://support.console.aws.amazon.com/support/home#/).

1. Choose **Create case**.

## Describe your issue
<a name="describe-your-issue"></a>

AWS Support now uses an AI-powered assistant to help route and resolve your case.

![AI-assisted support in AWS Support Center](http://docs.aws.amazon.com/solutions/latest/modern-data-architecture-accelerator/images/AI-assisted-support.png)


Describe your issue in natural language, including relevant details such as:
+ The solution name (**Modern Data Architecture Accelerator**)
+ The AWS services involved
+ Error messages or unexpected behavior
+ Steps you have already taken to troubleshoot

The AI assistant will guide you through the resolution process or connect you with a support engineer.

## Use the classic experience
<a name="use-the-classic-experience"></a>

If you prefer the form-based case creation workflow, choose **Use the old experience**.

![Use the old experience link in AWS Support Center](http://docs.aws.amazon.com/solutions/latest/modern-data-architecture-accelerator/images/use-the-old-experience.png)


Then provide the following information:

1. For **Type**, choose **Technical**.

1. For **Service**, select **Solutions**.

1. For **Category**, select **Modern Data Architecture Accelerator**.

1. For **Severity**, select the option that best matches your use case.

1. For **Subject**, enter text summarizing your question or issue.

1. For **Description**, describe the issue in detail, including the name of this product and the version you are using, such as: Modern Data Architecture Accelerator vX.Y.Z.

1. Choose **Attach files** to provide any supporting information that AWS Support needs to process the request.

1. Choose **Submit**.