# Troubleshooting
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If you need help with this solution, contact Support to open a support case for this solution.

## Contact Support
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If you have [AWS Developer Support](https://aws.amazon.com/premiumsupport/plans/developers/), [AWS Business Support](https://aws.amazon.com/premiumsupport/plans/business/), or [AWS Enterprise Support](https://aws.amazon.com/premiumsupport/plans/enterprise/), you can use the Support Center to get expert assistance with this solution. The following sections provide instructions. 

### Create case
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1.  Sign in to [Support Center](https://support.console.aws.amazon.com/support/home#/). 

1.  Choose **Create case**. 

### How can we help?
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1.  Choose **Technical**. 

1.  For **Service**, select **Solutions**. 

1.  For **Category**, select **Other Solutions**. 

1.  For **Severity**, select the option that best matches your use case. 

1.  When you enter the **Service**, **Category**, and **Severity**, the interface populates links to common troubleshooting questions. If you can’t resolve your question with these links, choose **Next step: Additional information**. 

### Additional information
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1.  For **Subject**, enter text summarizing your question or issue. 

1.  For **Description**, describe the issue in detail. 

1.  Choose **Attach files**. 

1.  Attach the information that Support needs to process the request.

### Help us resolve your case faster
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1.  Enter the requested information. 

1.  Choose **Next step: Solve now or contact us**. 

### Solve now or contact us
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1.  Review the **Solve now** solutions. 

1.  If you can’t resolve your issue with these solutions, choose **Contact us**, enter the requested information, and choose **Submit**.