End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see AWS Service Management Connector end of support.
Configuring ServiceNow for integration with Support
This section shows you how to integrate Support in ServiceNow.
To configure the Support integration System Properties
-
In the navigator, enter
AWS Service Management. -
Choose System Properties, then Support.
-
Set the system property, as required.
| Available settings | Description |
|---|---|
|
Interval, in minutes, between the execution of full synchronization |
Default: 1440 min |
| SQS Name created by the CloudFormation stack. The same name must be used for all accounts | Default: AwsServiceManagementConnectorForSupportQueue |
| (Advanced mode) Enable an intermediate table (SMC Support Case table) to synchronize data to and from Support. Use caution; enabling an intermediate table replaces the default Incident table. | Default: False |
