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Brand approval and launch timeline - AWS End User Messaging

Brand approval and launch timeline

In Brazil, ABR Telecom represents the three mobile operators (Claro, TIM, and Vivo) and manages the RCS agent launch workflow. You do not need to send a separate brand approval email to AWS. Complete brand approval as follows:

  1. Submit the country launch registration in the AWS End User Messaging console.

  2. ABR Telecom sends a brand approval email to the brand contact listed in your registration.

  3. The brand contact opens the email and chooses the confirmation button labeled CONFIRMO (Portuguese for "I confirm") to complete brand approval.

  4. ABR Telecom launches the agent on the carriers, typically within 48 business hours after confirmation.

Note

The approval email is sent from rcs@abrtelecom.com.br. If the brand contact does not see it, check the spam or junk folder, add the abrtelecom.com.br sender domain to your email allowlist if your organization restricts external email, or resend the approval email from the ABR Telecom status lookup page (choose Reenviar E-mail de Aprovacao da Marca).

For general compliance guidance that applies to all countries, see How to get set up.