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# Attributi calcolati predefiniti in Amazon Connect Customer Profiles
## Attributi calcolati predefiniti dei CTR
Amazon Connect Customer Profiles fornisce gli attributi predefiniti della out-of-the casella in base ai record dei contatti. Gli attributi sono i seguenti:
**Canale più frequente**
```
{
"CalculatedAttributeName": "_most_frequent_channel",
"DisplayName": "Most frequent channel",
"Description": "Returns customer's frequently used communication channel. Channels include voice, chat, task.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "MAX_OCCURRENCE",
"Conditions": {
"Range": {
"Value": 30,
"Unit": "DAYS"
},
"ObjectCount": null
},
"AttributeDetails": {
"Attributes": [
{
"Name": "channel"
}
],
"Expression": "{CTR.channel}"
},
"Tags": {
}
}
```
**Ultimo canale**
```
{
"CalculatedAttributeName": "_last_channel",
"DisplayName": "Last channel",
"Description": "Returns customer's last communication channel. Channels include voice, chat, task.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"ObjectCount": null
},
"AttributeDetails": {
"Attributes": [
{
"Name": "channel"
}
],
"Expression": "{CTR.channel}"
},
"Tags": {
}
}
```
**Ultimo identificativo dell’agente**
```
{
"CalculatedAttributeName": "_last_agent_id",
"DisplayName": "Last agent identifier",
"Description": "Returns identifier of the last agent customer connected with.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"ObjectCount": null
},
"AttributeDetails": {
"Attributes": [
{
"Name": "agent.id"
}
],
"Expression": "{CTR.agent.id}"
},
"Tags": {
}
}
```
**Chiamante frequente**
```
{
"CalculatedAttributeName": "_frequent_caller",
"DisplayName": "Frequent caller",
"Description": "Returns true or false based on the number of times a customer has called.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "COUNT",
"Conditions": {
"Range": {
"Value": 30,
"Unit": "DAYS"
},
"ObjectCount": null,
"Threshold": {
"Value": "5",
"Operator": "GREATER_THAN"
}
},
"AttributeDetails": {
"Attributes": [
{
"Name": "contactId"
}
],
"Expression": "{CTR.contactId}"
},
"Tags": {
}
}
```
**Tempo medio di attesa**
```
{
"CalculatedAttributeName": "_average_hold_time",
"DisplayName": "Average hold time",
"Description": "Returns customer's average hold time for voice calls.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "AVERAGE",
"Conditions": {
"Range": {
"Value": 30,
"Unit": "DAYS"
},
"ObjectCount": null
},
"AttributeDetails": {
"Attributes": [
{
"Name": "agent.customerHoldDurationMillis"
},
{
"Name": "queue.durationMillis"
}
],
"Expression": "{CTR.agent.customerHoldDurationMillis} + {CTR.queue.durationMillis}"
},
"Tags": {
}
}
```
**Durata media delle chiamate**
```
{
"CalculatedAttributeName": "_average_call_duration",
"DisplayName": "Average call duration",
"Description": "Returns customer's average call duration for voice calls.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "AVERAGE",
"Conditions": {
"Range": {
"Value": 30,
"Unit": "DAYS"
},
"ObjectCount": null
},
"AttributeDetails": {
"Attributes": [
{
"Name": "disconnectTimestamp"
},
{
"Name": "initiationTimestamp"
}
],
"Expression": "{CTR.disconnectTimestamp} - {CTR.initiationTimestamp}"
},
"Tags": {
}
}
```
**Tempo massimo di attesa del cliente**
```
{
"CalculatedAttributeName": "_maximum_hold_time",
"DisplayName": "Customer's maximum hold time",
"Description": "Returns customer's maximum hold time for voice calls in the past month.",
"AttributeDetails": {
"Attributes": [
{
"Name": "agent.customerHoldDurationMillis"
},
{
"Name": "queue.durationMillis"
}
],
"Expression": "{CTR.agent.customerHoldDurationMillis} + {CTR.queue.durationMillis}"
},
"Statistic": "MAXIMUM",
"Conditions": {
"Range": {
"Value": 30,
"Unit": "DAYS"
},
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
## Attributo calcolato del profilo predefinito
Amazon Connect Customer Profiles fornisce un attributo out-of-the box predefinito basato su un profilo. Gli attributi sono i seguenti:
**Nuovo cliente**
```
{
"CalculatedAttributeName": "_new_customer",
"DisplayName": "New customer",
"Description": "Returns true or false for new customer profiles created.",
"CreatedAt": null,
"LastUpdatedAt": null,
"Statistic": "TIME_DIFFERENCE_FROM_NOW",
"Conditions": {
"ObjectCount": null,
"Threshold": {
"Value": "30",
"Operator": "LESS_THAN"
}
},
"AttributeDetails": {
"Attributes": [
{
"Name": "createdAt"
}
],
"Expression": "{_profile.createdAt}"
},
"Tags": {
}
}
```
## Attributi calcolati predefiniti degli asset
Amazon Connect Customer Profiles fornisce gli attributi predefiniti dei out-of-the box basati sugli asset. Gli attributi sono i seguenti:
**Numero di asset**
```
{
"CalculatedAttributeName": "_assets_count",
"DisplayName": "Count of assets",
"Description": "Returns the count of assets for a customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "AssetId"
}
],
"Expression": "{_asset.AssetId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold":null
},
"Launched": false
}
```
**Data del primo asset acquistato**
```
{
"CalculatedAttributeName": "_asset_first_occurrence",
"DisplayName": "First asset purchased date",
"Description": "Returns purchase date of the customer's first asset.",
"AttributeDetails": {
"Attributes": [
{
"Name": "PurchaseDate"
}
],
"Expression": "{_asset.PurchaseDate}"
},
"Statistic": "FIRST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Data dell’ultimo asset acquistato**
```
{
"CalculatedAttributeName": "_asset_last_occurrence",
"DisplayName": "Last asset purchased date",
"Description": "Returns purchase date of the customer's last asset.",
"AttributeDetails": {
"Attributes": [
{
"Name": "PurchaseDate"
}
],
"Expression": "{_asset.PurchaseDate}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Prezzo totale dell’asset**
```
{
"CalculatedAttributeName": "_assets_price_sum",
"DisplayName": "Total asset price",
"Description": "Returns customer's total asset price.",
"AttributeDetails": {
"Attributes": [
{
"Name": "Price"
}
],
"Expression": "{_asset.Price}"
},
"Statistic": "SUM",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Prezzo medio degli asset**
```
{
"CalculatedAttributeName": "_assets_price_average",
"DisplayName": "Average asset price",
"Description": "Returns customer's average asset price.",
"AttributeDetails": {
"Attributes": [
{
"Name": "Price"
}
],
"Expression": "{_asset.Price}"
},
"Statistic": "AVERAGE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Nome del primo asset**
```
{
"CalculatedAttributeName": "_assets_name_first_occurrence",
"DisplayName": "First asset name",
"Description": "Returns name of the customer's first asset",
"AttributeDetails": {
"Attributes": [
{
"Name": "AssetName"
}
],
"Expression": "{_asset.AssetName}"
},
"Statistic": "FIRST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Nome dell’ultimo asset**
```
{
"CalculatedAttributeName": "_assets_name_last_occurrence",
"DisplayName": "Last asset name",
"Description": "Returns name of the customer's last asset.",
"AttributeDetails": {
"Attributes": [
{
"Name": "AssetName"
}
],
"Expression": "{_asset.AssetName}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
## Attributi calcolati predefiniti dei casi
Amazon Connect Customer Profiles fornisce gli attributi predefiniti dei out-of-the box in base ai casi. Gli attributi sono i seguenti:
**Numero di casi**
```
{
"CalculatedAttributeName": "_cases_count",
"DisplayName": "Count of cases",
"Description": "Returns the count of customer's cases for a customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CaseId"
}
],
"Expression": "{_case.CaseId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold":null
},
"Launched": false
}
```
**Data di creazione del primo caso**
```
{
"CalculatedAttributeName": "_case_first_occurrence",
"DisplayName": "First case created date",
"Description": "Returns created date of the customer's first case.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CreatedDate"
}
],
"Expression": "{_case.CreatedDate}"
},
"Statistic": "FIRST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Data di creazione dell’ultimo caso**
```
{
"CalculatedAttributeName": "_case_last_occurrence",
"DisplayName": "Last case created date",
"Description": "Returns created date of the customer's last case.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CreatedDate"
}
],
"Expression": "{_case.CreatedDate}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Numero di casi aperti**
```
{
"CalculatedAttributeName": "_cases_open_status_count",
"DisplayName": "Count of open cases",
"Description": "Returns the count of customer's open cases.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CaseId"
}
],
"Expression": "{_case.CaseId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold":null
},
"Filter": {
"Include": "ALL",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Status": {
"DimensionType": "INCLUSIVE",
"Values": ["Open"]
}
}
}
]
}
]
},
"Launched": false
}
```
**Numero di casi chiusi**
```
{
"CalculatedAttributeName": "_cases_closed_status_count",
"DisplayName": "Count of closed cases",
"Description": "Returns the count of customer's closed cases.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CaseId"
}
],
"Expression": "{_case.CaseId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold":null
},
"Filter": {
"Include": "ALL",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Status": {
"DimensionType": "INCLUSIVE",
"Values": ["Closed"]
}
}
}
]
}
]
},
"Launched": false
}
```
## Attributi calcolati del record di comunicazione predefinito
Amazon Connect Customer Profiles fornisce gli attributi predefiniti dei out-of-the box in base ai record di comunicazione. Gli attributi sono i seguenti:
**Data di apertura dell’ultima e-mail**
```
{
"CalculatedAttributeName": "_campaign_email_last_open",
"DisplayName": "Last email open date",
"Description": "Returns the last email open date of the customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "Events.Open.UpdatedDate"
}
],
"Expression": "{_communicationRecord.Events.Open.UpdatedDate}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Filter": {
"Include": "ALL",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Attributes.ChannelSubType": {
"DimensionType": "INCLUSIVE",
"Values": ["connect:Email"]
},
"Events.Open.EventType": {
"DimensionType": "INCLUSIVE",
"Values": ["Open"]
}
}
}
]
}
]
},
"Launched": false
}
```
**Numero di e-mail aperte**
```
{
"CalculatedAttributeName": "_campaign_email_open_count",
"DisplayName": "Email open count",
"Description": "Returns the number of times emails were opened by a customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CommunicationRecordId"
}
],
"Expression": "{_communicationRecord.CommunicationRecordId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Filter": {
"Include": "ALL",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Attributes.ChannelSubType": {
"DimensionType": "INCLUSIVE",
"Values": ["connect:Email"]
},
"Events.Open.EventType": {
"DimensionType": "INCLUSIVE",
"Values": ["Open"]
}
}
}
]
}
]
},
"Launched": false
}
```
**Numero di consegne delle e-mail**
```
{
"CalculatedAttributeName": "_campaign_email_delivery_count",
"DisplayName": "Email delivery count",
"Description": "Returns the number of times emails were delivered to a customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CommunicationRecordId"
}
],
"Expression": "{_communicationRecord.CommunicationRecordId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Filter": {
"Include": "ALL",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Attributes.ChannelSubType": {
"DimensionType": "INCLUSIVE",
"Values": ["connect:Email"]
},
"Events.Delivery.EventType": {
"DimensionType": "INCLUSIVE",
"Values": ["Delivery"]
}
}
}
]
}
]
},
"Launched": false
}
```
**Numero di SMS consegnati**
```
{
"CalculatedAttributeName": "_campaign_sms_delivery_count",
"DisplayName": "SMS delivered count",
"Description": "Returns the number of times SMS were delivered to a customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CommunicationRecordId"
}
],
"Expression": "{_communicationRecord.CommunicationRecordId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Filter": {
"Include": "ALL",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Attributes.ChannelSubType": {
"DimensionType": "INCLUSIVE",
"Values": ["connect:SMS"]
},
"Events.TEXT_DELIVERED.EventType": {
"DimensionType": "INCLUSIVE",
"Values": ["TEXT_DELIVERED"]
}
}
}
]
}
]
},
"Launched": false
}
```
**Data dell’ultimo blocco degli SMS**
```
{
"CalculatedAttributeName": "_campaign_sms_last_stop",
"DisplayName": "Last SMS blocked date",
"Description": "Returns the last SMS blocked date of the customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "Events.TEXT_BLOCKED.UpdatedDate"
}
],
"Expression": "{_communicationRecord.Events.TEXT_BLOCKED.UpdatedDate}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Filter": {
"Include": "ANY",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Attributes.ChannelSubType": {
"DimensionType": "INCLUSIVE",
"Values": ["connect:SMS"]
},
"Events.TEXT_BLOCKED.EventType": {
"DimensionType": "INCLUSIVE",
"Values": ["TEXT_BLOCKED"]
}
}
}
]
}
]
},
"Launched": false
}
```
**Data dell’ultimo blocco da parte del gestore SMS**
```
{
"CalculatedAttributeName": "_campaign_sms_last_stop_carrier",
"DisplayName": "Last SMS carrier blocked date",
"Description": "Returns the last SMS carrier blocked date of the customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "Events.TEXT_CARRIER_BLOCKED.UpdatedDate"
}
],
"Expression": "{_communicationRecord.Events.TEXT_CARRIER_BLOCKED.UpdatedDate}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Filter": {
"Include": "ANY",
"Groups": [
{
"Type": "ALL",
"Dimensions": [
{
"Attributes": {
"Attributes.ChannelSubType": {
"DimensionType": "INCLUSIVE",
"Values": ["connect:SMS"]
},
"Events.TEXT_CARRIER_BLOCKED.EventType": {
"DimensionType": "INCLUSIVE",
"Values": ["TEXT_CARRIER_BLOCKED"]
}
}
}
]
}
]
},
"Launched": false
}
```
## Attributi calcolati predefiniti degli ordini
Amazon Connect Customer Profiles fornisce gli attributi predefiniti dei out-of-the box in base agli ordini. Gli attributi sono i seguenti:
**Numero di ordini**
```
{
"CalculatedAttributeName": "_orders_count",
"DisplayName": "Count of orders",
"Description": "Returns the count of orders for a customer.",
"AttributeDetails": {
"Attributes": [
{
"Name": "OrderId"
}
],
"Expression": "{_order.OrderId}"
},
"Statistic": "COUNT",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold":null
},
"Launched": false
}
```
**Data di creazione del primo ordine**
```
{
"CalculatedAttributeName": "_order_first_occurrence",
"DisplayName": "First order created date",
"Description": "Returns created date of the customer's first order.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CreatedDate"
}
],
"Expression": "{_order.CreatedDate}"
},
"Statistic": "FIRST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Data di creazione dell’ultimo ordine**
```
{
"CalculatedAttributeName": "_order_last_occurrence",
"DisplayName": "Last order created date",
"Description": "Returns created date of the customer's last order.",
"AttributeDetails": {
"Attributes": [
{
"Name": "CreatedDate"
}
],
"Expression": "{_order.CreatedDate}"
},
"Statistic": "LAST_OCCURRENCE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```
**Prezzo totale di tutti gli ordini**
```
{
"CalculatedAttributeName": "_orders_total_price_sum",
"DisplayName": "Total price of all orders",
"Description": "Returns sum of total price for all customer's orders.",
"Statistic": "SUM",
"AttributeDetails": {
"Attributes": [
{
"Name": "TotalPrice"
}
],
"Expression": "{_order.TotalPrice}"
},
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold":null
},
"Launched": false
}
```
**Media degli ordini rispetto al prezzo totale**
```
{
"CalculatedAttributeName": "_orders_total_price_average",
"DisplayName": "Orders average of total price",
"Description": "Returns average of total price for all customer's orders.",
"AttributeDetails": {
"Attributes": [
{
"Name": "TotalPrice"
}
],
"Expression": "{_order.TotalPrice}"
},
"Statistic": "AVERAGE",
"Conditions": {
"Range": null,
"ObjectCount": null,
"Threshold": null
},
"Launched": false
}
```