# StartContactRecording


Starts recording the contact: 
+ If the API is called *before* the agent joins the call, recording starts when the agent joins the call.
+ If the API is called *after* the agent joins the call, recording starts at the time of the API call.

StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.

You can use this API to override the recording behavior configured in the [Set recording behavior](https://docs.aws.amazon.com/connect/latest/adminguide/set-recording-behavior.html) block.

Only voice recordings are supported at this time.

## Request Syntax


```
POST /contact/start-recording HTTP/1.1
Content-type: application/json

{
   "ContactId": "string",
   "InitialContactId": "string",
   "InstanceId": "string",
   "VoiceRecordingConfiguration": { 
      "IvrRecordingTrack": "string",
      "VoiceRecordingTrack": "string"
   }
}
```

## URI Request Parameters


The request does not use any URI parameters.

## Request Body


The request accepts the following data in JSON format.

 ** [ContactId](#API_StartContactRecording_RequestSyntax) **   <a name="connect-StartContactRecording-request-ContactId"></a>
The identifier of the contact.  
Type: String  
Length Constraints: Minimum length of 1. Maximum length of 256.  
Required: Yes

 ** [InitialContactId](#API_StartContactRecording_RequestSyntax) **   <a name="connect-StartContactRecording-request-InitialContactId"></a>
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.  
Type: String  
Length Constraints: Minimum length of 1. Maximum length of 256.  
Required: Yes

 ** [InstanceId](#API_StartContactRecording_RequestSyntax) **   <a name="connect-StartContactRecording-request-InstanceId"></a>
The identifier of the Amazon Connect instance. You can [find the instance ID](https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html) in the Amazon Resource Name (ARN) of the instance.  
Type: String  
Length Constraints: Minimum length of 1. Maximum length of 100.  
Required: Yes

 ** [VoiceRecordingConfiguration](#API_StartContactRecording_RequestSyntax) **   <a name="connect-StartContactRecording-request-VoiceRecordingConfiguration"></a>
The person being recorded.  
Type: [VoiceRecordingConfiguration](API_VoiceRecordingConfiguration.md) object  
Required: Yes

## Response Syntax


```
HTTP/1.1 200
```

## Response Elements


If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.

## Errors


For information about the errors that are common to all actions, see [Common Errors](CommonErrors.md).

 ** InternalServiceException **   
Request processing failed because of an error or failure with the service.    
 ** Message **   
The message.
HTTP Status Code: 500

 ** InvalidActiveRegionException **   
This exception occurs when an API request is made to a non-active region in an Amazon Connect instance configured with Amazon Connect Global Resiliency. For example, if the active region is US West (Oregon) and a request is made to US East (N. Virginia), the exception will be returned.  
HTTP Status Code: 400

 ** InvalidParameterException **   
One or more of the specified parameters are not valid.    
 ** Message **   
The message about the parameters.
HTTP Status Code: 400

 ** InvalidRequestException **   
The request is not valid.    
 ** Message **   
The message about the request.  
 ** Reason **   
Reason why the request was invalid.
HTTP Status Code: 400

 ** ResourceNotFoundException **   
The specified resource was not found.    
 ** Message **   
The message about the resource.
HTTP Status Code: 404

## See Also


For more information about using this API in one of the language-specific AWS SDKs, see the following:
+  [AWS Command Line Interface V2](https://docs.aws.amazon.com/goto/cli2/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for .NET V4](https://docs.aws.amazon.com/goto/DotNetSDKV4/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for C\$1\$1](https://docs.aws.amazon.com/goto/SdkForCpp/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for Go v2](https://docs.aws.amazon.com/goto/SdkForGoV2/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for Java V2](https://docs.aws.amazon.com/goto/SdkForJavaV2/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for JavaScript V3](https://docs.aws.amazon.com/goto/SdkForJavaScriptV3/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for Kotlin](https://docs.aws.amazon.com/goto/SdkForKotlin/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for PHP V3](https://docs.aws.amazon.com/goto/SdkForPHPV3/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for Python](https://docs.aws.amazon.com/goto/boto3/connect-2017-08-08/StartContactRecording) 
+  [AWS SDK for Ruby V3](https://docs.aws.amazon.com/goto/SdkForRubyV3/connect-2017-08-08/StartContactRecording)