# Zendesk
<a name="zendesk"></a>

The following are the requirements and connection instructions for using Zendesk with Amazon AppFlow.

**Note**  
You can use Zendesk as a source or a destination.

**Topics**
+ [Requirements](#zendesk-requirements)
+ [Connection instructions](#zendesk-setup)
+ [Notes](#zendesk-notes)
+ [Supported destinations](#zendesk-destinations)
+ [Related resources](#zendesk-resources)

## Requirements
<a name="zendesk-requirements"></a>
+ To use Amazon AppFlow, you need to register the application to generate OAuth credentials that your application can use to authenticate API calls to Zendesk. This is done in Zendesk Support.
+ In Zendesk, you must create an OAuth client with the following settings:
  + Unique identifier: aws\$1integration\$1to\$1Zendesk
  + Redirect URL: https://console.aws.amazon.com/appflow/oauth (us-east-1) or https://*region*.console.aws.amazon.com/appflow/oauth (all other Regions)

For more information, see [Setting up the Amazon AppFlow integration with Zendesk](https://support.zendesk.com/hc/en-us/articles/360047196173-Setting-up-the-Amazon-AppFlow-integration-with-Zendesk#topic_lk1_xxn_4lb) in the Zendesk documentation.

## Connection instructions
<a name="zendesk-setup"></a>

**To connect to Zendesk while creating a flow**

1. Sign in to the AWS Management Console and open the Amazon AppFlow console at [https://console.aws.amazon.com/appflow/](https://console.aws.amazon.com/appflow/).

1. Choose **Create flow**.

1. For **Flow details**, enter a name and description for the flow.

1. (Optional) To use a customer managed CMK instead of the default AWS managed CMK, choose **Data encryption**, **Customize encryption settings** and then choose an existing CMK or create a new one.

1. (Optional) To add a tag, choose **Tags**, **Add tag** and then enter the key name and value.

1. Choose **Next**.

1. Choose **Zendesk** from the **Source name** or **Destination name** dropdown list.

1. Choose **Connect** to open the **Connect to Zendesk** dialog box.

   1. Under **Client ID**, enter your Zendesk client ID.

   1. Under **Client secret**, enter your Zendesk client secret.

   1. Under **Account**, enter the name of your instance of Zendesk.

   1. Under **Data encryption**, enter your AWS KMS key.

   1. Under **Connection name**, specify a name for your connection.

   1. Choose **Continue**.  
![\[Zendesk connection form with fields for client ID, secret, account URL, and connection name.\]](http://docs.aws.amazon.com/appflow/latest/userguide/images/connection_setup-zendesk-console.png)

Now that you are connected to your Zendesk account, you can continue with the flow creation steps as described in [Creating flows in Amazon AppFlow](create-flow.md).

**Tip**  
If you aren’t connected successfully, ensure that you have followed the instructions in the [Requirements](#zendesk-requirements).

## Notes
<a name="zendesk-notes"></a>
+ When you use Zendesk as a source, you can run schedule-triggered flows at a maximum frequency of one flow run per minute.
+ When you use Zendesk as a destination, the following additional settings are available:


| Setting name | Description | 
| --- | --- | 
|  **Insert new records**  |  [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/appflow/latest/userguide/zendesk.html)  | 
|  **Update existing records**  |  [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/appflow/latest/userguide/zendesk.html)  | 
|  **Upsert records **  |  [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/appflow/latest/userguide/zendesk.html)  | 

## Supported destinations
<a name="zendesk-destinations"></a>

When you create a flow that uses Zendesk as the data source, you can set the destination to any of the following connectors: 
+ Amazon Connect
+ Amazon Honeycode
+ Lookout for Metrics
+ Amazon Redshift
+ Amazon S3
+ Marketo
+ Salesforce
+ Snowflake
+ Upsolver
+ Zendesk

You can also set the destination to any custom connectors that you create with the Amazon AppFlow Custom Connector SDKs for [ Python](https://github.com/awslabs/aws-appflow-custom-connector-python) or [Java ](https://github.com/awslabs/aws-appflow-custom-connector-java). You can download these SDKs from GitHub.

## Related resources
<a name="zendesk-resources"></a>
+  [Setting up the Amazon AppFlow integration with Zendesk](https://support.zendesk.com/hc/en-us/articles/360047196173-Setting-up-the-Amazon-AppFlow-integration-with-Zendesk#topic_lk1_xxn_4lb) in the Zendesk documentation 
+  [Building great customer experiences with Zendesk and AWS](https://www.zendesk.com/blog/building-great-customer-experiences-zendesk-aws/) from Zendesk 
+ How to transfer data from Zendesk Support to Amazon S3 using Amazon AppFlow