Using the Amazon Q Business Add-in for Microsoft Word - Amazon Q Business
PrerequisitesInstall the Amazon Q Business Add-in to your Microsoft WordInstall the Add-inUse casesConsiderationsTroubleshooting

Using the Amazon Q Business Add-in for Microsoft Word

Prerequisites

  • You must have an Amazon Q Business user subscription.

  • You must have a Microsoft 365 Business subscription.

  • Your Amazon Q admin must add the Amazon Q Business Add-in to your Microsoft 365 organization.

Install the Amazon Q Business Add-in to your Microsoft Word

Install the Add-in

The following are instructions on how to install the Amazon Q app in Microsoft Word (Word):

  1. Open your Microsoft Word.

  2. Go to Add-Ins and search for Amazon Q Business and choose Amazon Q Business

  3. You will now see a Q icon/logo on the top bar on the right where you can access the Amazon Q Business chat assistant.

  4. Once you have successfully logged on, you can use your Amazon Q Business Add-In.

Common use cases for using the Amazon Q Business Add-in for Microsoft Word

The following are some of the common use cases that will help you make the best use of your Amazon Q Business Add-in for Microsoft Word (Word):

  1. Review your document: Select the text you want to review and get suggestions for improving clarity, grammar, and style.

  2. Summarize the document/generate content: Open the Amazon Q Business add-in when reviewing a document and click on the executive summary, or generate conclusion quick prompts

  3. Ask questions about your content: Select any portion of your document and add it as context, and ask your question. You can select multiple sections to provide more context or use quick prompts such as explain in simple terms.

  4. Simplify your content: Select any portion of your document and ask your question. You can select multiple sections to provide more context or use quick prompts such as simplify writing.

  5. Generate content suggestions: Select where you want to add content, describe what you need, and Amazon Q will generate suggestions that match your document's style and context.

  6. Draft your document or improve sections of your document: Describe what you need, and Amazon Q will generate suggested draft content that matches the context.

  7. Ask a question about Amazon Q's company knowledge and general knowledge (if enabled).

  8. Analyze up to 4 files that you want to review, summarize, or get insights from for (collective) analysis.

Considerations for using the Amazon Q Business Add-in for Microsoft Word

  1. Amazon Q Business does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your Microsoft Word (Word) conversations will be indexed into your company's Amazon Q Business instance. For more information, see Amazon Q Business Service improvement.

  2. To reset your conversation context, choose new chat. If you close the Amazon Q Business chat panel it will end the conversation and will start a new conversation the next time you reopen it.

  3. All conversations with Amazon Q including uploaded web page snapshots and files from the Word will be deleted after 30 days of inactivity.

  4. You can access all history of previous conversations (including attachments to those conversations) that have not been deleted from the Amazon Q web experience conversation history.

  5. Amazon Q's responses aren't always 100% accurate. For more information, see Hallucination in the topic Key concepts of Amazon Q Business.

Troubleshooting the Amazon Q Business Add-in for Microsoft Word

  • My admin has enabled the Microsoft Word (Word), but I'm unable to login.

    Try having a conversation on your Amazon Q web experience first and then try the Microsoft Word (Word) again. If this doesn't work, then contact your Amazon Q admin or IT department.

  • Amazon Q doesn't respond helpfully or doesn't use the context of my email or document.

    Try starting a new chat. If it still does not work, submit feedback using the feedback button and include any non-confidential details about the type of web page where the extension failed.

  • I get the error, 'To use the Amazon Q Business Add-in your administrator needs to enable "Allow end users to send queries directly to the LLM" in the Amazon Q Business console'.

    Contact your Admin or IT department with the error.