Using the Amazon Q Business Add-in for Microsoft Outlook

Analyze email threads: Get summaries of long email discussions and identify key points, decisions, and action items.

Draft email responses: Select an email thread and ask Amazon Q to help draft appropriate responses based on the conversation context.

Ask questions about email content: Select any portion of an email thread and add it to the context, then ask your question. You can include multiple emails to provide more context.

Ask a question about Amazon Q's company knowledge and general (if enabled).

Generate email content: Describe what you need, and Amazon Q will generate suggested email content that matches the conversation's tone and context.

Analyze up to 4 files that you want to send or have received for (collective) analysis.

Amazon Q Business does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your Microsoft Outlook (Outlook) conversations will be indexed into your company's Amazon Q Business instance. For more information, see Amazon Q Business Service improvement.

To reset your conversation context, choose new chat. If you close the Amazon Q Business chat panel it will end the conversation and will start a new conversation the next time you reopen it.

All conversations with Amazon Q including uploaded web page snapshots and files from the Outlook will be deleted after 30 days of inactivity.

You can access all history of previous conversations (including attachments to those conversations) that have not been deleted from the Amazon Q web experience conversation history.

Amazon Q's responses aren't always 100% accurate. For more information, see Hallucination in the topic Key concepts of Amazon Q Business.