Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. [Learn more](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/qbusiness-availability-change.html).

# Amazon Q Business chat message and feedback log examples
<a name="cw-log-examples"></a>

The following are examples of Amazon Q Business chat message and feedback logs in CloudWatch Logs.

**Chat message**

```
{
    "application_id": "{{<ApplicationId>}}",
    "event_timestamp": "{{2024-09-05T19:43:58Z}}",
    "log_type": "Message",
    "account_id": "{{<AccountId>}}",
    "conversation_id": "{{<conversationId>}}",
    "system_message_id": "{{<systemMessageId>}}",
    "user_message_id": "{{<userMessageId>}}",
    "user_message": {{string}},
    "system_message": {{string}},
    "output_metrics_is_message_blocked": {{boolean}},
    "output_metrics_is_message_with_no_answer": {{boolean}},
    "user_email": "{{<userEmail>}}"
}
```

**Amazon Q Business generated chat message (hallucination detected)**

```
{
    "hallucinated_message": "{{string}}",
    "application_id": "{{<ApplicationId>}}",
    "event_timestamp": "{{2024-09-05T19:43:58Z}}",
    "log_type": "Message",
    "account_id": "{{<AccountId>}}",
    "conversation_id": "{{<conversationId>}}",
    "system_message_id": "{{<systemMessageId>}}",
    "user_message_id": "{{<userMessageId>}}",
    "user_message": {{string}},
    "system_message": {{string}},
    "output_metrics_is_message_blocked": {{boolean}},
    "output_metrics_is_message_with_no_answer": {{boolean}},
    "user_email": "{{<userEmail>}}"
}
```

**Amazon Q Business generated chat message (no hallucination detected)**

```
{
    "hallucinated_message": "NO HALLUCINATION DETECTED",
    "application_id": "{{<ApplicationId>}}",
    "event_timestamp": "{{2024-09-05T19:43:58Z}}",
    "log_type": "Message",
    "account_id": "{{<AccountId>}}",
    "conversation_id": "{{<conversationId>}}",
    "system_message_id": "{{<systemMessageId>}}",
    "user_message_id": "{{<userMessageId>}}",
    "user_message": {{string}},
    "system_message": {{string}},
    "output_metrics_is_message_blocked": {{boolean}},
    "output_metrics_is_message_with_no_answer": {{boolean}},
    "user_email": "{{<userEmail>}}"
}
```

For system generated messages that have hallucination, you'll see one of the following log descriptions:
+ Hallucination mitigation disabled – `hallucinated_message: DISABLED`
+ Hallucination mitigation enabled but not triggered – `hallucinated_message: NOT TRIGGERED`
+ Hallucination mitigation enabled and triggered, but no hallucinations detected – `hallucinated_message: NO HALLUCINATION DETECTED`
+ Hallucination mitigation feature enabled and triggered, and hallucinations detected – `hallucinated_message: {{string}}`

**Feedback**

```
{
    "application_id": "{{<ApplicationId>}}",
    "event_timestamp": "{{2024-09-05T13:13:27Z}}",
    "log_type": "Feedback",
    "account_id": "{{<AccountId>}}",
    "conversation_id": "{{<conversationId>}}",
    "system_message_id": "{{<systemMessageId>}}",
    "user_message_id": "{{<userMessageId>}}",
    "user_message": {{string}},
    "system_message": {{string}},
    "usefulness_reason": "NOT_FACTUALLY_CORRECT" | "HARMFUL_OR_UNSAFE" | "INCORRECT_OR_MISSING_SOURCES" | "NOT_HELPFUL" | "FACTUALLY_CORRECT" | "COMPLETE" | "RELEVANT_SOURCES" | "HELPFUL" | "NOT_BASED_ON_DOCUMENTS" | "NOT_COMPLETE" | "NOT_CONCISE" | "OTHER",
    "usefulness": "NOT_USEFUL" | "USEFUL",
    "comment": {{string}},
    "user_email": "{{<userEmail>}}"
}
```