Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. [Learn more](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/qbusiness-availability-change.html).
# Configuring the Amazon Q Business Microsoft Outlook Add-in for use
**Note**
The Amazon Q Business customer integrating Microsoft Outlook (Outlook) must have a paid Outlook organization.
Amazon Q supports users who authenticate using external SAML providers through IAM Identity Center. For more information, see [Create an IAM Identity Center-integrated application](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application.html).
Amazon Q application environment created with IAM federation does not support the Outlook Add-in.
Access using the Amazon Q Business API is not supported at this time.
Amazon Q Business does not use user data for service improvement or for training its underlying large language models (LLMs). For more information, see [Amazon Q Business Service improvement](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/service-improvement.html).
Uploading documents and conversations will follow the same behavior as the web experience. For more information, see the [Chat and file uploads section ](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/using-web-experience.html#upload-documents) in the Using web experience topic.
**Topics**
+ [Prerequisites for integrating the Amazon Q Microsoft Outlook Add-in](#integration-msoutlooks-prerequisites)
+ [Integrating Microsoft Outlook with the Amazon Q Business Add-in](#integrating-integration-msoutlook)
## Prerequisites for integrating the Amazon Q Microsoft Outlook Add-in
As admins, before you can integrate the Amazon Q Business Microsoft Outlook (Outlook) Add-in, you must complete the following steps.
1. You must have a Microsoft 365 Business subscription and be a *Global Admin* or someone with administrative permissions, specifically `AppCatalog`.`ReadWrite`. `All`.
1. You need your Microsoft 365 tenant ID. For more information, see [How to find your tenant ID - Microsoft Entra](https://learn.microsoft.com/en-us/entra/fundamentals/how-to-find-tenant) in the *Microsoft Learn portal*.
1. [Get started with Amazon Q Business](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/getting-started.html)
1. [Create an IAM Identity Center-integrated application](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application.html) and create your Amazon Q Business web experience.
**Note**
[IAM federated application environments](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application-iam.html) do not support integrations with Outlook.
1. Add the two IAM roles and trust policies for adding integrations. For more information, see [IAM roles and trust policy for your integrations](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/amazon-q-business-integrations-iam.html).
1. To use this feature, you must enable **Allow end users to send queries directly to the LLM** in your Admin controls and guardrails. For more information, see the [Response settings](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/guardrails-global-controls.html#guardrails-global-response) topic in [Admin controls and guardrails](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/guardrails.html) and [https://docs.aws.amazon.com/amazonq/latest/api-reference/API_ChatSync.html#qbusiness-ChatSync-request-chatMode](https://docs.aws.amazon.com/amazonq/latest/api-reference/API_ChatSync.html#qbusiness-ChatSync-request-chatMode) if you are configuring programmatically.
## Integrating Microsoft Outlook with the Amazon Q Business Add-in
To use the Amazon Q Business Add-in for Microsoft Outlook, you must allow it to connect to your Amazon Q Business application environment and web experience.
**Note**
This integration can only be added using the Amazon Q Business console.
### Using the console
1. Sign in to the Amazon Q Business console.
1. Choose **Applications**, then select the name of your application environment from the list.
1. Choose **Integrations** under **Enhancements**.
1. Choose **Add integration** from the **Integrations** section on the main page.
1. Choose **Microsoft Outlook** as your integration.
1. On the **Add Outlook integration page**, enter the **Name** of your integration. This is the display name for the integration resource in AWS.
1. Add a **description** (optional).
1. In the **Workspace** section, enter your Microsoft **Tenant ID**. This can be found in the *Microsoft Entra Admin Center*. For more information, see [How to find your tenant ID - Microsoft Entra](https://learn.microsoft.com/en-us/entra/fundamentals/how-to-find-tenant)
1. Choose the type of **Service access** method that you want the Outlook integration to use as authorization while accessing your service. You can **Create a new service role** or **Use an existing service role**. For more information, see [IAM role for allowing the integration to call Amazon Q Business on your end user's behalf](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/amazon-q-business-integrations-iam-allow-integration-access.html).
1. Choose the **Access management access** for the Outlook integration to authorize to connect to IAM Identity center. For more information, see [IAM role for allowing Amazon Q Business to monitor the resources that the integration creates in your account](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/amazon-q-business-integrations-iam-allow-qbusiness-monitor.html).
1. Optionally, add any **Tags** that are relevant for this Teams integration.
1. Choose **Add integration**.
1. Once you have added the integration, Amazon Q will deploy your integration. You will see that update on the **Integration details page**.
Once the integration is *deployed*, choose the name of your Outlook integration from the list of integrations in the **Integrations** section.
1. Copy the **Manifest URL** in the **Integration details** section.
**Note**
You will now continue the remainder of this procedure within the *Microsoft 365 admin center*.
1. In the Microsoft 365 admin center, choose **Integrated apps** from the left navigation and choose **Upload custom apps** This will open the **Deploy New App** page.
1. Choose **Office Add-in** as your App type.
1. Paste the manifest URL link you copied in the **Provide link to manifest file** and choose **Validate**.
1. Choose the users you want to add in the **Add users** section.
1. Choose **Accept permissions** in the **Accept permissions requests** section and deploy the Add-in. Once deployment is completed, you users will be able to install the Amazon Q Business Add-in in their Microsoft Outlook.
**Note**
Authentication may be required.