# Built-in plugins for Amazon Q Business
<a name="built-in-plugin"></a>

Built-in plugins have already been built by Amazon Q Business for common use cases across Jira, Salesforce, ServiceNow, and Zendesk. Amazon Q supports the following built-in plugins and actions:
+ **Asana ** – Create and update tasks.
+ **Confluence** – Search pages.
+ **Google Calendar** – Find and list events.
+ **Jira Cloud** – Read, create, search, and delete issues. Change issue status and move issues to sprint. Create, read, and delete sprints.
+ **Microsoft Exchange** – Get events from calendar and get emails.
+ **Microsoft Teams** – Send private and public, or channel messages.
+ **PagerDuty** – Get incidents, find similar incidents, find root cause incidents, get status updates on incidents, and update incidents, and find out who is on-call for escalation.
+ **Salesforce** – Manage cases (create, delete, update, get), Retrieve account lists, handle opportunities (create, update, delete, get, fetch specific), and fetch specific contacts.
+ **ServiceNow** – Create, read, delete, and update incidents. Create, update, delete, and read change requests.
+ **Smartsheet** – Search and read sheets, and list and get reports.
+ **Zendesk Suite** – Create and update tickets, and get ticket details.
+ **Jira (Legacy)** – Create an issue.
+ **Salesforce (Legacy)** – Create a case.
+ **ServiceNow (Legacy)** – Create an incident.
+ **Zendesk (Legacy)** – Create a ticket.

This section provides information about how you can use create, configure and use Amazon Q Business built-in plugins.

**Topics**
+ [Prerequisites for configuring Amazon Q Business built-in plugins](basic-plugins-prereqs.md)
+ [Configuring an Asana plugin for Amazon Q Business](asana-actions.md)
+ [Configuring an Atlassian Confluence plugin for Amazon Q Business](confluence-actions.md)
+ [Configuring a Google Calendar plugin for Amazon Q Business](gcal-actions.md)
+ [Configuring a Jira Cloud plugin for Amazon Q Business](jira-actions.md)
+ [Configuring a Microsoft Exchange plugin for Amazon Q Business](exchange-actions.md)
+ [Configuring a Microsoft Teams plugin for Amazon Q Business](teams-actions.md)
+ [Configuring a PagerDuty Advance plugin for Amazon Q Business](pagerduty-actions.md)
+ [Configuring a Salesforce plugin for Amazon Q Business](salesforce-actions.md)
+ [Configuring a ServiceNow plugin for Amazon Q Business](servicenow-actions.md)
+ [Configuring a Smartsheet plugin for Amazon Q Business](smartsheet-actions.md)
+ [Configuring a Zendesk Suite plugin for Amazon Q Business](zendesk-actions.md)
+ [Configuring a Jira plugin for Amazon Q Business](jira-plugin.md)
+ [Configuring a Salesforce plugin for Amazon Q Business](salesforce-plugin.md)
+ [Configuring a ServiceNow plugin for Amazon Q Business](servicenow-plugin.md)
+ [Configuring a Zendesk plugin for Amazon Q Business](zendesk-plugin.md)
+ [Using Amazon Q Business built-in plugins](using-plugins.md)