# Configuring actions in Amazon Q Business
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After you configure your application environment, you can optionally choose to add integrations to third-party services using Amazon Q Business plugins. Plugins enable your end users to perform specific tasks in third-party services—such as change status of a ticket, or view open incidents—from within their web experience chat. You can integrate with one of the built-in plugins, or use custom plugins to create your own integrations.

Amazon Q Business offers plugins to enhance your application's functionality. Plugins help streamline tasks and boost productivity by integrating external services into the Amazon Q Business chat interface.

Amazon Q Business supports two types of plugins: built-in plugins and custom plugins.
+ **Fully integrated plugins** – The Quick plugin is fully integrated with Amazon Q Business, and won't appear in the list of plugins in the web experience. This plugin gives an Amazon Q Business application access to insights and external databases through Amazon Quick. For more information, see [Using the Quick plugin to get insights from structured data](quicksight-plugin.md). 
+ **Built-in plugins** – These plugins are pre-made for popular services like Jira, Salesforce, ServiceNow, and Zendesk. They allow users to perform tasks in these services directly from their Amazon Q Business chat. For example, an IT representative can create a ServiceNow incident without leaving the chat.
+ **Custom plugins** – These plugins let you connect Amazon Q Business with any third-party application. Users can then use natural language to access real-time data or perform actions in these applications.

**Note**  
You can have up to 25 plugins for each application environment. Each plugin should serve a different purpose. You can activate, deactivate, edit, or delete plugins as needed.

**Topics**
+ [Using the Quick plugin to get insights from structured data](quicksight-plugin.md)
+ [Built-in plugins for Amazon Q Business](built-in-plugin.md)
+ [Custom plugins for Amazon Q Business](custom-plugin.md)
+ [Managing Amazon Q Business plugins](plugin-management.md)