EUCOPS02-BP02 Build a matrix of all internal and external stakeholders who may be affected by changes to the way you deliver EUC services - End User Computing (EUC) Lens
Implementation guidance

EUCOPS02-BP02 Build a matrix of all internal and external stakeholders who may be affected by changes to the way you deliver EUC services

To provide an initial starting point for building a project team, collate a list of all the technology areas which are directly or indirectly affected by an AWS EUC migration. Additionally, create a corresponding list of each service owner. This matrix helps you oversee a successful implementation or migration.

Level of risk exposed if this best practice is not established: High

Implementation guidance

EUC services in general, require a good understanding of many technology disciplines to design and deploy secure, reliable, and scalable solutions. The team that manages the AWS EUC services must have skills across general cloud principles, compute, storage, networking, applications, and security at a minimum to implement services that deliver against business requirements and internal and external SLAs while maintaining a first class user experience.

While technical skills in the EUC discipline are key, incorporate the teams responsible for maintaining other key processes, such as problem, incident, and capacity management and change control, into decision making processes. After a deployment or migration, these teams will be responsible for ongoing support and user experience.

Encourage participating teams to interact with each other in order to exchange opinions and ideas. Fostering collaboration and gathering diverse opinions typically results in a better overall solution, improving service and support.

Provide these teams sufficient resources not only to manage and maintain the planned infrastructure but also to perform continual service development. Plan to accommodate new features and functionality that meet evolving business needs. If your technical teams lack the AWS expertise necessary to deploy or migrate to Amazon WorkSpaces, Amazon WorkSpaces Applications, or Amazon WorkSpaces Secure Browser, consider engaging with AWS Professional Services or one of our partners.