# Troubleshooting
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 This section provides troubleshooting instructions for deploying and using the Guidance. 

## Problem: Transfer workflow has not progressed after 14 hours
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 Your transfer workflow has been launched for more than 14 hours, but the **Downloaded** count on the CloudWatch dashboard has not increased. 

### Resolution
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1.  Sign in to the [Step Functions console](https://console.aws.amazon.com/states). 

1.  Under **State machines**, select the state machine called `OrchestratorStateMachine$CFN_ID` and choose **View Details**. 

1.  Select the most recent execution and choose **View details**. 

1.  Note failures. If the workflow is still running the **InventoryRetrieval** workflow, there might be an issue with the Amazon Glacier service generating the inventory file. Contact [Support](https://aws.amazon.com/premiumsupport) if you have an AWS Developer Support plan or above. 

## Problem: Transfer workflow must be stopped
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 Your transfer workflow is ongoing, but you want to stop it. 

### Resolution
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1.  Follow steps 1–3 in [Problem: Transfer workflow has not progressed after 14 hours](#problem-transfer-workflow-has-not-progressed-after-14-hours). 

1.  Under **Actions**, choose **Stop execution**. 

1.  If you plan to [resume the transfer workflow later](step-3-resume-the-transfer-workflow.md), find the `workflow_run` value from the **Execution Input and** **Output** tab on this page. You need this value to resume the workflow. 
**Note**  
 After you stop the execution, no new archives are requested from the Amazon Glacier service. The archives that were already requested will download. These downloads take 4–8 hours to complete.