Synchronizing AWS Health events with ServiceNow - AWS Service Management Connector

Synchronizing AWS Health events with ServiceNow

This section shows you how to synchronize AWS Health events with ServiceNow.

  1. In the ServiceNow filter navigator in the fulfiller (stand user interface) view, enter AWS Service Management Connector.

  2. Choose System Properties and then AWS Health.

    Configure the SQS name created by the CloudFormation stack. Note that a queue with this name must exist in all Regions defined in any AWS accounts with the AWS Health integration enabled. The default value is AwsServiceManagementConnectorForHealthDashboardQueue.

    Note

    Unless you change the SQS name in the AWS account, don't change the Amazon SQS name in the ServiceNow scoped app (AwsServiceManagementConnectorForHealthDashboardQueue).

  3. Review and modify the following settings as needed:

ServiceNow settings
Setting Description Default value
SQS queue name Name of the queue to fetch messages from. Only change this setting if you change the CloudFormation template that creates the queue. AwsServiceManagementConnectorForHealthDashboardQueue
Enable auto-creation for issue and investigation Automatically creates a ServiceNow incident for new health events for issue and investigation types. If this setting is disabled, users can manually create incidents through the health dashboard. none
Enable auto-creation for accountNotification Automatically creates a ServiceNow change request for new health events of type accountNotification. If this setting is disabled, users can manually create change requests through the health dashboard. none
Enable auto-creation for scheduledChange Automatically creates a ServiceNow change request for new health events of type scheduledChange. If this setting is disabled, users can manually create change requests through the health dashboard. none
Assignment group System ID of the default assignment group, which is the ServiceNow group that automatically assigns incidents and change requests. If this field is blank, no default group is assigned. none
Note

The types of change requests are Standard, Normal, and Emergency, but custom types are also available. The default type is Standard.