# CrossChannelBehavior


Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

## Contents


 ** BehaviorType **   <a name="connect-Type-CrossChannelBehavior-BehaviorType"></a>
Specifies the other channels that can be routed to an agent handling their current channel.  
Type: String  
Valid Values: `ROUTE_CURRENT_CHANNEL_ONLY | ROUTE_ANY_CHANNEL`   
Required: Yes

## See Also


For more information about using this API in one of the language-specific AWS SDKs, see the following:
+  [AWS SDK for C\$1\$1](https://docs.aws.amazon.com/goto/SdkForCpp/connect-2017-08-08/CrossChannelBehavior) 
+  [AWS SDK for Java V2](https://docs.aws.amazon.com/goto/SdkForJavaV2/connect-2017-08-08/CrossChannelBehavior) 
+  [AWS SDK for Ruby V3](https://docs.aws.amazon.com/goto/SdkForRubyV3/connect-2017-08-08/CrossChannelBehavior)