AutoAcceptConfig
Configuration settings for auto-accept for a specific channel.
Contents
- AutoAccept
-
Indicates whether auto-accept is enabled for this channel. When enabled, available agents are automatically connected to contacts from this channel.
Type: Boolean
Required: Yes
- Channel
-
The channel for this auto-accept configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
Type: String
Valid Values:
VOICE | CHAT | TASK | EMAILRequired: Yes
- AgentFirstCallbackAutoAccept
-
Indicates whether auto-accept is enabled for agent-first callbacks. This setting only applies to the VOICE channel.
Type: Boolean
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
