Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. Learn more.
Prerequisites for connecting Amazon Q Business to Zendesk
Before you begin, make sure that you have completed the following prerequisites.
In Zendesk, make sure you have:
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Created a Zendesk Suite (Professional/Enterprise) administrative account.
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Copied your Zendesk host URL. For example,
https://{sub-domain}.zendesk.com/. You need this URL to allow Amazon Q to connect with your Zendesk data source. -
Generated Zendesk OAuth 2.0 with implicit grant credentials containing an implicit grant token.
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Generated Zendesk OAuth 2.0 credentials containing a client ID, client secret, username, and password. You need these credentials to authenticate Amazon Q to access Zendesk.
In your AWS account, make sure you have:
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Created a Amazon Q Business application.
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Created an IAM role for your data source and, if using the Amazon Q API, noted the ARN of the IAM role.
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Stored your Zendesk authentication credentials in an AWS Secrets Manager secret and, if using the Amazon Q API, noted the ARN of the secret.
Note
If you’re a console user, you can create the IAM role and Secrets Manager secret as part of configuring your Amazon Q application on the console.
For a list of things to consider while configuring your data source, see Data source connector configuration best practices.
