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What is a document? - Amazon Q Business

Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. Learn more.

What is a document?

When you connect Amazon Q Business to a data source, what Amazon Q Business considers—and crawls—as a document varies by connector.

The following table outlines what each connector crawls as a document.

Data source connector Supports crawling Document definition
Adobe Experience Manager (Cloud and Server)

  • Assets

  • Pages

  • Each Asset is considered a single document.

  • Each Page is considered a single document.
Alfresco (Cloud and Server)

  • Files

  • Comments

  • Each File is considered a single document.

  • Each Comment is considered a single document.
Amazon FSx (Windows) Files

Each File is considered a single document.
Amazon S3 Objects

Each Object is considered a single document. Any object-name.metadata.json file and access control list (ACL) file is considered metadata for the object it is associated with and not treated as a separate document.
Amazon Q Business Web Crawler

  • Web pages

  • Attachments

  • Each Web page is considered a single document.

  • Each Attachment is considered a single document.
WorkDocs

  • Files

  • Comments

  • Each File is considered a single document.

  • Each Comment is considered a single document.
Box

  • Files

  • Tasks

  • Comments

  • Weblinks

  • Each File is considered a single document.

  • Each Task is considered a single document.

  • Each Comment is considered a single document.

  • Each Weblink is considered a single document.
Confluence (Cloud and Server)

  • Spaces

  • Pages

  • Blogs

  • Comments

  • Attachments

  • Each Space is considered a single document.

  • Each Page is considered a single document.

  • Each Blog is considered a single document.

  • Each Comment is considered a single document.

  • Each Attachment is considered a single document.
Database data sources

  • Aurora (MySQL)

  • Aurora (PostgreSQL

  • Amazon RDS (Microsoft SQL Server)

  • Amazon RDS (MySQL)

  • Amazon RDS (Oracle)

  • Amazon RDS (PostgreSQL)

  • IBM DB2

  • PostgreSQL

  • Microsoft SQL Server

  • MySQL

  • Oracle Database

  • Table data in a single database

  • View data in a single database

Each row in a table and view is considered a single document.
Dropbox

  • Files

  • Papers

  • Paper templates

  • Shortcuts

  • Each File is considered a single document.

  • Each Paper is considered a single document.

  • Each Paper template is considered a single document.

  • Each Shortcut is considered a single document.
Drupal

  • Articles

  • Basic pages

  • Basic blocks

  • Custom content

  • Custom blocks

  • Comments on articles, basic pages, basic blocks, custom content, and custom blocks

  • Attachments in articles, basic pages, basic blocks, custom content, and custom blocks

  • Each Article is considered a single document.

  • Each Basic page is considered a single document.

  • Each Basic block is considered a single document.

  • Each Custom content is considered a single document.

  • Each Custom block is considered a single document.

  • Each Comment on an article, a basic page, a basic block, any custom content, and a custom block is considered a document.

  • Each Attachment in an article, a basic page, a basic block, any custom content, and a custom block is considered a document.
GitHub (Cloud and Server)

  • Respositories

  • Repository commits

  • Issues

  • Issue attachments

  • Issue comments

  • Pull request documents

  • Pull request comments

  • Pull request attachments

  • Each Repository is considered a single document.

  • Each Repository commit is considered a single document.

  • Each Issue is considered a single document.

  • Each Issue attachment is considered a single document.

  • Each Issue comment is considered a single document.

  • Each Pull request is considered a single document.

  • Each Pull request comment is considered a single document.

  • Each Pull request attachment is considered a single document.
Gmail

  • Emails

  • Email attachments

  • Each Email is considered a single document.

  • Each Email attachment is considered a single document.

Google Calendar

  • Calendar

Each calendar is considered a single document.
Google Drive

  • Files

  • Comments

  • Each File is considered a single document.

  • Each Comment is considered a single document.
Jira

  • Projects

  • Issues

  • Comments

  • Attachments

  • Worklog

  • Each Project is considered a single document.

  • Each Issue is considered a single document.

  • Each Comment is considered a single document.

  • Each Attachment is considered a single document.

  • Each Worklog is considered a single document.
Microsoft Exchange

  • Emails

  • Attachments

  • Calendar

  • Contacts

  • Notes

  • OneNotes

  • Each Email is considered a single document.

  • Each Attachment is considered a single document.

  • Each Calendar is considered a single document.

  • Each Contact is considered a single document.

  • Each Note is considered a single document.

  • Each page in OneNotes is considered a single document.
Microsoft OneDrive

  • Files

  • OneNotes

  • Each File is considered a single document.

  • Each page in OneNotes is considered a single document.
Microsoft SharePoint (Online and Server)

  • Events

  • Pages

  • Files

  • Links

  • File attachments

  • Comments

  • OneNotes

  • Each Event is considered a single document.

  • Each Page is considered a single document.

  • Each File is considered a single document.

  • Each Link is considered a single document.

  • Each File attachment is considered a single document.

  • Each Comment is considered a single document.

  • Each page in OneNotes is considered a single document.
Microsoft Teams

  • Chat messages

  • Chat attachments

  • Channel posts

  • Channel wikis

  • Channel attachments

  • Meeting chats

  • Meeting files

  • Meeting notes

  • Calendar meetings

  • OneNotes

  • Each Chat message is considered a single document.

  • Each Chat attachment is considered a single document.

  • Each Channel post is considered a single document.

  • Each Channel wiki is considered a single document.

  • Each Channel attachment is considered a single document.

  • Each Meeting chat is considered a single document.

  • Each Meeting file is considered a single document.

  • Each Meeting note is considered a single document.

  • Each Calendar meeting is considered a single document.

  • Each page in OneNotes is considered a single document.
Microsoft Yammer

  • Communities

  • Attachments

  • Messages

  • Users

  • Each Community is considered a single document.

  • Each Attachment is considered a single document.

  • Each Message and community post is considered a single document.

  • Each User is considered a single document.
Quip

  • Files

  • Messages

  • Threads

  • Each File is considered a single document.

  • Each Comment is considered a single document.

  • Each file and message posted in a Thread is considered a single document.
Salesforce

  • Accounts

  • Contacts

  • Campaigns

  • Contracts

  • Cases

  • Partners

  • Opportunities

  • Groups

  • Leads

  • Users

  • Tasks

  • Ideas

  • Profiles

  • Solutions

  • Chatters

  • Documents

  • Custom entities

  • Knowledge articles

  • Each Account is considered a single document.

  • Each Contact is considered a single document.

  • Each Campaign is considered a single document.

  • Each Contract is considered a single document.

  • Each Case is considered a single document.

  • Each Partner is considered a single document.

  • Each Opportunity is considered a single document.

  • Each Group is considered a single document.

  • Each Lead is considered a single document.

  • Each User is considered a single document.

  • Each Task is considered a single document.

  • Each Idea is considered a single document.

  • Each Profile is considered a single document.

  • Each Solution is considered a single document.

  • Each Chatter is considered a single document.

  • Each Document (file) is considered a single document.

  • Each Custom entity (record) is considered a single document.

  • Each Knowledge article is considered a single document.
ServiceNow

  • Incidents

  • Knowledge articles

  • Service catalog

  • Attachments

  • Each Incident is considered a single document.

  • Each Knowledge article is considered a single document.

  • Each Service catalog is considered a single document.

  • Each Attachment is considered a single document.
Slack

  • Messages

  • Message attachments

  • Channel posts

  • Each Message is considered a single document.

  • Each Message attachment is considered a single document.

  • Each Channel post is considered a single document.
Zendesk

  • Tickets

  • Ticket comments

  • Ticket comment attachments

  • Articles

  • Article attachments

  • Article comments

  • Community topics

  • Community posts

  • Community post comments

  • Each Ticket is considered a single document.

  • Each Ticket comment is considered a single document.

  • Each Ticket comment attachment is considered a single document.

  • Each Article is considered a single document.

  • Each Article attachment is considered a single document.

  • Each Article comment is considered a single document.

  • Each Community topic is considered a single document.

  • Each Community post is considered a single document.

  • Each Community post comment is considered a single document.