Integrating AWS Health event monitoring and notifications with JIRA and ServiceNow
End of support notice
On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the Service Management Connector console or Service Management Connector resources. For more information, see AWS Service Management Connector end of support.
You can integrate AWS Health events with JIRA and ServiceNow to receive operational and account information, prepare for scheduled changes, and manage Health events using the Service Management Connector (SMC). The SMC Integration with AWS Health can use Health events sent through EventBridge to automatically create, map, and update JIRA tickets and ServiceNow incidents.
You can use organizational view and delegated administrator access to easily manage Health events across the organization within JIRA and ServiceNow, and incorporate AWS Health information directly into your team’s workflow.
For more information on ServiceNow integration using the SMC, see Integrating AWS Health in ServiceNow.
For more information on JIRA Management Cloud integration using the SMC, see AWS Health in JIRA.
