Getting started
Access the deployed Customer 360 solution through Quick Suite dashboards and Bedrock agent.
Accessing Quick Suite
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Navigate to https://us-east-1.quicksight.aws.amazon.com/
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Sign in with IAM or demo user credentials
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Select the Customer 360 dashboard
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Explore metrics and use AI chat for questions
Testing the Bedrock agent
Via AWS Console:
1. Go to https://console.aws.amazon.com/bedrock/
2. Select "Agents" → customer-360-agent
3. Click "Test"
4. Ask: "What’s causing declining customer sentiment?"
Via AWS CLI:
aws bedrock-agent-runtime invoke-agent \ --agent-id <AGENT_ID> \ --agent-alias-id <ALIAS_ID> \ --session-id test-1 \ --input-text "Show me customer health trends"
Next steps
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Configure Quick Automate workflows
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Set up Slack and Jira integrations
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Customize agent instructions
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Add more playbooks to knowledge base