Signing Up for AWS GovCloud (US)Support - AWS GovCloud (US)

Signing Up for AWS GovCloud (US)Support

Support is available for the AWS GovCloud (US) Regions. As an AWS GovCloud (US) customer, you can access the Support engineers 24 hours a day by phone, email, and chat. In cases where U.S. citizens are needed, AWS can route cases to U.S. citizen support engineers. All AWS Support engineers in the AWS Region (aws partition) can access support cases from the AWS GovCloud (US) Region. Customers use general support resources for basic support cases that do not contain sensitive (that is, export-controlled) data. For more information see AWS GovCloud (US) Region Support.

Important

Do not enter any export-controlled data in your support cases.

To sign up for AWS Customer Support for the AWS GovCloud (US) Region, go to the customer support sign-up page. You sign up for support by using the standard AWS account root user credentials that were used to sign up for your AWS GovCloud (US) account. You can sign up for Business Level support or submit a request for Enterprise Level support by completing the Enterprise Support form.

Note

Your support options are associated with your standard AWS account, but also apply to your AWS GovCloud (US) account. If you already have support on your standard AWS account, you aren’t required to sign up for support again.

For more information about the differences with AWS Support in the AWS GovCloud (US) Regions, see AWS Support.