Class: Aws::Connect::Types::Contact

Inherits:

Struct

Object
Struct
Aws::Connect::Types::Contact

show all

Defined in:: gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a contact.

Constant Summary collapse

SENSITIVE =

[:name, :description]

Instance Attribute Summary collapse

#additional_email_recipients ⇒ Types::AdditionalEmailRecipients
List of additional email addresses for an email contact.
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
#answering_machine_detection_status ⇒ String
Indicates how an [outbound campaign][1] call is actually disposed if the contact is connected to Amazon Connect.
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
#attributes ⇒ Hash<String,String>
The attributes of the contact.
#campaign ⇒ Types::Campaign
Information associated with a campaign.
#channel ⇒ String
How the contact reached your contact center.
#chat_metrics ⇒ Types::ChatMetrics
Information about how agent, bot, and customer interact in a chat contact.
#connected_to_system_timestamp ⇒ Time
The timestamp when customer endpoint connected to Amazon Connect.
#contact_association_id ⇒ String
This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.
#contact_details ⇒ Types::ContactDetails
A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact.
#contact_evaluations ⇒ Hash<String,Types::ContactEvaluation>
Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.
#customer ⇒ Types::Customer
Information about the Customer on the contact.
#customer_endpoint ⇒ Types::EndpointInfo
The customer or external third party participant endpoint.
#customer_id ⇒ String
The customer's identification number.
#customer_voice_activity ⇒ Types::CustomerVoiceActivity
Information about customer’s voice activity.
#description ⇒ String
The description of the contact.
#disconnect_details ⇒ Types::DisconnectDetails
Information about the call disconnect experience.
#disconnect_reason ⇒ String
The disconnect reason for the contact.
#disconnect_timestamp ⇒ Time
The date and time that the customer endpoint disconnected from the current contact, in UTC time.
#id ⇒ String
The identifier for the contact.
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
#initiation_method ⇒ String
Indicates how the contact was initiated.
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time.
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
#name ⇒ String
The name of the contact.
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
#quality_metrics ⇒ Types::QualityMetrics
Information about the quality of the participant's media connection.
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially).
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).
#recordings ⇒ Array<Types::RecordingInfo>
If recording was enabled, this is information about the recordings.
#related_contact_id ⇒ String
The contactId that is [related][1] to this contact.
#routing_criteria ⇒ Types::RoutingCriteria
Latest routing criteria on the contact.
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>
A set of system defined key-value pairs stored on individual contact segments using an attribute map.
#system_endpoint ⇒ Types::EndpointInfo
The system endpoint.
#tags ⇒ Hash<String,String>
Tags associated with the contact.
#total_pause_count ⇒ Integer
Total pause count for a contact.
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.

Instance Attribute Details

#additional_email_recipients ⇒ `Types::AdditionalEmailRecipients`

List of additional email addresses for an email contact.

Returns:

(Types::AdditionalEmailRecipients)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#agent_info ⇒ `Types::AgentInfo`

Information about the agent who accepted the contact.

Returns:

(Types::AgentInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#answering_machine_detection_status ⇒ `String`

Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#arn ⇒ `String`

The Amazon Resource Name (ARN) for the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#attributes ⇒ `Hash<String,String>`

The attributes of the contact.

Returns:

(Hash<String,String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#campaign ⇒ `Types::Campaign`

Information associated with a campaign.

Returns:

(Types::Campaign)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#channel ⇒ `String`

How the contact reached your contact center.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#chat_metrics ⇒ `Types::ChatMetrics`

Information about how agent, bot, and customer interact in a chat contact.

Returns:

(Types::ChatMetrics)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#connected_to_system_timestamp ⇒ `Time`

The timestamp when customer endpoint connected to Amazon Connect.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_association_id ⇒ `String`

This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_details ⇒ `Types::ContactDetails`

A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact. This object is used only for task contacts.

Returns:

(Types::ContactDetails)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_evaluations ⇒ `Hash<String,Types::ContactEvaluation>`

Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.

Returns:

(Hash<String,Types::ContactEvaluation>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer ⇒ `Types::Customer`

Information about the Customer on the contact.

Returns:

(Types::Customer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_endpoint ⇒ `Types::EndpointInfo`

The customer or external third party participant endpoint.

Returns:

(Types::EndpointInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_id ⇒ `String`

The customer's identification number. For example, the CustomerId may be a customer number from your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you enable Amazon Connect Voice ID capability, this attribute is populated with the CustomerSpeakerId of the caller.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_voice_activity ⇒ `Types::CustomerVoiceActivity`

Information about customer’s voice activity.

Returns:

(Types::CustomerVoiceActivity)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#description ⇒ `String`

The description of the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_details ⇒ `Types::DisconnectDetails`

Information about the call disconnect experience.

Returns:

(Types::DisconnectDetails)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_reason ⇒ `String`

The disconnect reason for the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_timestamp ⇒ `Time`

The date and time that the customer endpoint disconnected from the current contact, in UTC time. In transfer scenarios, the DisconnectTimestamp of the previous contact indicates the date and time when that contact ended.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#id ⇒ `String`

The identifier for the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initial_contact_id ⇒ `String`

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_method ⇒ `String`

Indicates how the contact was initiated.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_timestamp ⇒ `Time`

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_paused_timestamp ⇒ `Time`

The timestamp when the contact was last paused.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_resumed_timestamp ⇒ `Time`

The timestamp when the contact was last resumed.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_update_timestamp ⇒ `Time`

The timestamp when contact was last updated.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#name ⇒ `String`

The name of the contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#previous_contact_id ⇒ `String`

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#quality_metrics ⇒ `Types::QualityMetrics`

Information about the quality of the participant's media connection.

Returns:

(Types::QualityMetrics)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_info ⇒ `Types::QueueInfo`

If this contact was queued, this contains information about the queue.

Returns:

(Types::QueueInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_priority ⇒ `Integer`

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_time_adjustment_seconds ⇒ `Integer`

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#recordings ⇒ `Array<Types::RecordingInfo>`

If recording was enabled, this is information about the recordings.

Returns:

(Array<Types::RecordingInfo>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#related_contact_id ⇒ `String`

The contactId that is related to this contact.

Returns:

(String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#routing_criteria ⇒ `Types::RoutingCriteria`

Latest routing criteria on the contact.

Returns:

(Types::RoutingCriteria)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#scheduled_timestamp ⇒ `Time`

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

(Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#segment_attributes ⇒ `Hash<String,Types::SegmentAttributeValue>`

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

Returns:

(Hash<String,Types::SegmentAttributeValue>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#system_endpoint ⇒ `Types::EndpointInfo`

The system endpoint. For INBOUND, this is the phone number or email address that the customer dialed. For OUTBOUND and EXTERNAL_OUTBOUND, this is the outbound caller ID number assigned to the outbound queue that is used to dial the customer. For callback, this shows up as Softphone for calls handled by agents with softphone.

Returns:

(Types::EndpointInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#tags ⇒ `Hash<String,String>`

Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

Returns:

(Hash<String,String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_count ⇒ `Integer`

Total pause count for a contact.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_duration_in_seconds ⇒ `Integer`

Total pause duration for a contact in seconds.

Returns:

(Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#wisdom_info ⇒ `Types::WisdomInfo`

Information about Amazon Connect Wisdom.

Returns:

(Types::WisdomInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2798

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :contact_details,
  :attributes)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

Class: Aws::Connect::Types::Contact

Overview

Constant Summary collapse

Instance Attribute Summary collapse

Instance Attribute Details

#additional_email_recipients ⇒ Types::AdditionalEmailRecipients

#agent_info ⇒ Types::AgentInfo

#answering_machine_detection_status ⇒ String

#arn ⇒ String

#attributes ⇒ Hash<String,String>

#campaign ⇒ Types::Campaign

#channel ⇒ String

#chat_metrics ⇒ Types::ChatMetrics

#connected_to_system_timestamp ⇒ Time

#contact_association_id ⇒ String

#contact_details ⇒ Types::ContactDetails

#contact_evaluations ⇒ Hash<String,Types::ContactEvaluation>

#customer ⇒ Types::Customer

#customer_endpoint ⇒ Types::EndpointInfo

#customer_id ⇒ String

#customer_voice_activity ⇒ Types::CustomerVoiceActivity

#description ⇒ String

#disconnect_details ⇒ Types::DisconnectDetails

#disconnect_reason ⇒ String

#disconnect_timestamp ⇒ Time

#id ⇒ String

#initial_contact_id ⇒ String

#initiation_method ⇒ String

#initiation_timestamp ⇒ Time

#last_paused_timestamp ⇒ Time

#last_resumed_timestamp ⇒ Time

#last_update_timestamp ⇒ Time

#name ⇒ String

#previous_contact_id ⇒ String

#quality_metrics ⇒ Types::QualityMetrics

#queue_info ⇒ Types::QueueInfo

#queue_priority ⇒ Integer

#queue_time_adjustment_seconds ⇒ Integer

#recordings ⇒ Array<Types::RecordingInfo>

#related_contact_id ⇒ String

#routing_criteria ⇒ Types::RoutingCriteria

#scheduled_timestamp ⇒ Time

#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>

#system_endpoint ⇒ Types::EndpointInfo

#tags ⇒ Hash<String,String>

#total_pause_count ⇒ Integer

#total_pause_duration_in_seconds ⇒ Integer

#wisdom_info ⇒ Types::WisdomInfo

#additional_email_recipients ⇒ `Types::AdditionalEmailRecipients`

#agent_info ⇒ `Types::AgentInfo`

#answering_machine_detection_status ⇒ `String`

#arn ⇒ `String`

#attributes ⇒ `Hash<String,String>`

#campaign ⇒ `Types::Campaign`

#channel ⇒ `String`

#chat_metrics ⇒ `Types::ChatMetrics`

#connected_to_system_timestamp ⇒ `Time`

#contact_association_id ⇒ `String`

#contact_details ⇒ `Types::ContactDetails`

#contact_evaluations ⇒ `Hash<String,Types::ContactEvaluation>`

#customer ⇒ `Types::Customer`

#customer_endpoint ⇒ `Types::EndpointInfo`

#customer_id ⇒ `String`

#customer_voice_activity ⇒ `Types::CustomerVoiceActivity`

#description ⇒ `String`

#disconnect_details ⇒ `Types::DisconnectDetails`

#disconnect_reason ⇒ `String`

#disconnect_timestamp ⇒ `Time`

#id ⇒ `String`

#initial_contact_id ⇒ `String`

#initiation_method ⇒ `String`

#initiation_timestamp ⇒ `Time`

#last_paused_timestamp ⇒ `Time`

#last_resumed_timestamp ⇒ `Time`

#last_update_timestamp ⇒ `Time`

#name ⇒ `String`

#previous_contact_id ⇒ `String`

#quality_metrics ⇒ `Types::QualityMetrics`

#queue_info ⇒ `Types::QueueInfo`

#queue_priority ⇒ `Integer`

#queue_time_adjustment_seconds ⇒ `Integer`

#recordings ⇒ `Array<Types::RecordingInfo>`

#related_contact_id ⇒ `String`

#routing_criteria ⇒ `Types::RoutingCriteria`

#scheduled_timestamp ⇒ `Time`

#segment_attributes ⇒ `Hash<String,Types::SegmentAttributeValue>`

#system_endpoint ⇒ `Types::EndpointInfo`

#tags ⇒ `Hash<String,String>`

#total_pause_count ⇒ `Integer`

#total_pause_duration_in_seconds ⇒ `Integer`

#wisdom_info ⇒ `Types::WisdomInfo`