startOutboundChatContact
abstract suspend fun startOutboundChatContact(input: StartOutboundChatContactRequest): StartOutboundChatContactResponse
Initiates a new outbound SMS or WhatsApp contact to a customer. Response of this API provides the ContactId of the outbound SMS or WhatsApp contact created.
SourceEndpoint only supports Endpoints with CONNECT_PHONENUMBER_ARN as Type and DestinationEndpoint only supports Endpoints with TELEPHONE_NUMBER as Type. ContactFlowId initiates the flow to manage the new contact created.
This API can be used to initiate outbound SMS or WhatsApp contacts for an agent, or it can also deflect an ongoing contact to an outbound SMS or WhatsApp contact by using the StartOutboundChatContact Flow Action.
For more information about using SMS or WhatsApp in Amazon Connect, see the following topics in the Amazon Connect Administrator Guide: