disassociateQueueEmailAddresses

Removes the association between a set of email addresses and a queue. After disassociation, agents will no longer be able to select these email addresses as "From" addresses when replying to inbound email contacts or initiating outbound email contacts in this queue.

Important things to know

  • Agents will no longer see these email addresses in their "From" address selection options for this queue.

  • The email addresses themselves are not deleted from the instance, only their availability for agent selection in this queue is removed.

  • Changes take effect immediately and will affect the agent experience in the Contact Control Panel (CCP).