associateQueueEmailAddresses

Associates a set of email addresses with a queue to enable agents to select different "From" (system) email addresses when replying to inbound email contacts or initiating outbound email contacts. This allows agents to handle email contacts across different brands and business units within the same queue.

Important things to know

• You can associate up to 49 additional email addresses with a single queue, plus 1 default outbound email address, for a total of 50.

• The email addresses must already exist in the Amazon Connect instance before they can be associated with a queue.

• Agents will be able to select from these associated email addresses when handling email contacts in the queue.

• For inbound email contacts, agents can select from email addresses associated with the queue where the contact was accepted.

• For outbound email contacts, agents can select from email addresses associated with their default outbound queue configured in their routing profile.