Configuring Freshdesk connections - AWS Glue

Configuring Freshdesk connections

Freshdesk supports custom authentication.

For public Freshdesk documentation on generating the required API keys for custom authorization, see Freshdesk authentication.

The following are the steps to configure Freshdesk connection:

  • In AWS Secrets Manager, create a secret with the following details:

    • For customer managed connected app – the secret should contain the connected app API key with apiKey as key. Note that you must create a secret per connection in AWS Glue.

  • In the AWS Glue Studio, create a connection under Data Connections by following the steps below:

    • When selecting a Data source, select Freshdesk.

    • Provide the INSTANCE_URL of the Freshdesk instance you want to connect to.

    • Select the AWS IAM role which AWS Glue can assume and has permissions for following actions:

      JSON
      {
  "Version":"2012-10-17",		 	 	 
  "Statement": [
    {
      "Effect": "Allow",
      "Action": [
        "secretsmanager:DescribeSecret",
        "secretsmanager:GetSecretValue",
        "secretsmanager:PutSecretValue",
        "ec2:CreateNetworkInterface",
        "ec2:DescribeNetworkInterfaces",
        "ec2:DeleteNetworkInterface"
      ],
      "Resource": "*"
    }
  ]
}

    • Select the secretName that you want to use for this connection in AWS Glue to put the tokens.

    • Select the network options if you want to use your network.

  • Grant the IAM role associated with your AWS Glue job permission to read secretName.

  • In your AWS Glue job configuration, provide connectionName as an Additional network connection.