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Data protection in Amazon Connect Talent - Amazon Connect Talent
Data encryptionInternetwork traffic privacyData retentionOpting out of data use for service improvement

Data protection in Amazon Connect Talent

The AWS shared responsibility model applies to data protection in Amazon Connect Talent. As described in this model, AWS is responsible for protecting the global infrastructure that runs all of the AWS Cloud. You are responsible for maintaining control over your content that is hosted on this infrastructure. You are also responsible for the security configuration and management tasks for the AWS services that you use. For more information about data privacy, see Data Privacy FAQ. For information about data protection in Europe, see the General Data Protection Regulation (GDPR) Center.

For data protection purposes, we recommend that you protect AWS account credentials and set up individual users with AWS IAM Identity Center or AWS Identity and Access Management (IAM). That way, each user is given only the permissions necessary to fulfill their job duties. We also recommend that you secure your data in the following ways:

  • Use multi-factor authentication (MFA) with each account.

  • Use SSL/TLS to communicate with AWS resources. We require TLS 1.2 and recommend TLS 1.3.

  • Set up API and user activity logging with AWS CloudTrail. For information about using CloudTrail trails to capture AWS activities, see Working with CloudTrail trails in the AWS CloudTrail User Guide.

  • Use AWS encryption solutions, along with all default security controls within AWS services.

  • Use advanced managed security services such as Amazon Macie, which assists in discovering and securing sensitive data that is stored in Amazon S3.

  • If you require FIPS 140-3 validated cryptographic modules when accessing AWS through a command line interface or an API, use a FIPS endpoint. For more information about the available FIPS endpoints, see Federal Information Processing Standard (FIPS) 140-3.

We strongly recommend that you never put confidential or sensitive information, such as your customers' email addresses, into tags or free-form text fields such as a Name field. This includes when you work with Amazon Connect Talent or other AWS services using the console, API, AWS CLI, or AWS SDKs. Any data that you enter into tags or free-form text fields used for names may be used for billing or diagnostic logs. If you provide a URL to an external server, we strongly recommend that you do not include credentials information in the URL to validate your request to that server.

Data encryption

Amazon Connect Talent encrypts your data at rest and in transit.

Encryption at rest

Amazon Connect Talent encrypts all data at rest, including interview transcripts, assessment results, and application materials. You can view your encryption settings on the data governance page. For more information, see View data governance.

Encryption in transit

Amazon Connect Talent encrypts data in transit using Transport Layer Security (TLS).

Key management

Amazon Connect Talent manages the encryption keys that protect your data.

Internetwork traffic privacy

Amazon Connect Talent protects traffic between the service and your network, and between the service and other AWS services.

Data retention

Amazon Connect Talent applies default retention periods to your data and deletes it when those periods end. To request custom retention periods, see Requesting custom data retention periods.

Opting out of data use for service improvement

You can opt out of the use of certain content to improve Amazon Connect Talent and other AWS AI services. For more information, see Opting out of data use for service improvement.