AbandonmentRatePacingConfig
The configuration for abandonment-rate-based dialer pacing. The dialer adjusts its dialing rate to keep the call abandonment rate at or below the target rate.
Contents
- connectionStartPoint
-
The reference point from which
connectionThresholdSecondsis measured.Type: String
Valid Values:
CONNECTED_TO_SYSTEM | GREETING_START | GREETING_ENDRequired: Yes
- connectionThresholdSeconds
-
The number of seconds after the
connectionStartPointbefore an unconnected contact is counted as abandoned. The minimum value is 1 second.Type: Integer
Valid Range: Minimum value of 1.
Required: Yes
- evaluationWindow
-
The rolling time window over which the abandonment rate is calculated.
Type: String
Length Constraints: Minimum length of 0. Maximum length of 5.
Pattern:
PT([1-9]|1[0-9]|2[0-4])HRequired: Yes
- targetRate
-
The target call abandonment rate, expressed as a value between 0.0 and 1.0 (0 percent to 100 percent). The dialer paces outbound calls to keep the abandonment rate at or below this value.
Type: Double
Valid Range: Minimum value of 0.0. Maximum value of 1.0.
Required: Yes
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
