

Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. [Learn more](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/qbusiness-availability-change.html).

# Error codes
<a name="onedrive-original-error-codes"></a>

The following table provides information about error codes you may see for the Microsoft OneDrive original connector and suggested resolutions.


| Error code | Error message | Suggested resolution | 
| --- | --- | --- | 
| OND-5000 | Exception occurred while sending request to OneDrive api for testing connection, please try again later. | Try again. | 
| OND-5001 | Provided client ID key is not Valid. | Provide a valid client ID. | 
| OND-5002 | Provided client secret key is not valid. | Provide valid client secret. | 
| OND-5003 | Provided tenant ID key is not valid. | Provide a valid tenant ID. | 
| OND-5102 | Client ID cannot be null/empty. | Provide a valid client ID. | 
| OND-5103 | Tenant ID cannot be null/empty. | Provide a valid tenant Id. | 
| OND-5104 | Client Secret cannot be null/empty. | Provide a valid client Secret. | 
| OND-5105 | Invalid client ID pattern. | Provide a valid client ID. | 
| OND-5106 | Client Secret Over maximum length. | Length of client secret ID should be at least 256. Provide a valid client secret. | 
| OND-5107 | User Name Filter/ User Name Path should not be null or empty value. | Provide User Name Filter or User Name Path. | 
| OND-5108 | User Name Filter can only support up to 10 users. | Provide up to 10 users in User Name Filter or provide file of list of users in User Name Path. | 
| OND-5109 | Users mentioned in the list do not belong to the same domain. | Provide valid list of users which belong to same domain. | 
| OND-5110 | Users mentioned in the list are not valid. | Provide valid users. | 
| OND-5200 | Exception occurred while fetching files in full crawl.  | Check logs for more details. | 
| OND-5203 | Exception occurred while fetching drive files. | Provide correct credentials. | 
| OND-5204 | Exception occurred while fetching OneNote files. | Check logs for more details. | 
| OND-5300 | Exception occurred while fetching files in change log. | Check logs for more details. | 
| OND-5400 | Exception occurred while building group details. | Check logs for more details. | 
| OND-5401 | Exception occurred while fetching list of groups. | Check logs for more details. | 
| OND-5500 | Exception occurred while getting file content response. | Check logs for more details. | 
| OND-5501 | Only String, String List, Date and Long formats are supported for field mappings. | Please provide valid formats in field mappings. | 
| OND-5502 | Exception occurred while fetching OneNote files. | Check logs for more details. | 